06-12-2012 11:04 AM - edited 03-21-2019 05:54 AM
In CCA 3.2(1), UC560 is running software pack 8.2.
If we go into the backgrounds or Ringotones to add new ones, the screens come up blank with a message "The embedded TFTP server can not start or is unreachable."
There is no 3rd party tftp server running on the pc, also we have loaded up cca on another server, and it gets the same message. Any ideas on how to troubleshoot?
06-12-2012 12:53 PM
Hello Brian,
Please check from the PC if you could reach the TFTP address of the UC which by default is 10.1.10.2. The check from the CCA in the troubleshooting->network diagnostics->ping from 10.1.10.2 (defult TFTP) if you can reach your PC. Also try to start the CCA "run as administrator" right click of the mouse.
HTH,
Alex
06-13-2012 06:58 AM
Alexander,
1. Can ping and pull up 10.1.10.2 via IE successfully.
2. Ran as administrator
Same result...Could it be as a result of the software pack 8.2?
Is there anything else we can look at?
06-13-2012 07:43 AM
Hi Brian,
Can you ping from 10.1.10.2 your PC?
Actually the CCA 3.2.1 is working with software pack 8.2.
Best regards,
Alex
06-13-2012 07:47 AM
Yes, 10.1.10.2 can ping the pc and vice versa!
06-13-2012 12:21 PM
Hi Brian,
You may try to disable the UAC if it is turned on.
HTH,
Alex
06-14-2012 07:12 AM
No go...
Going to try upgrade to 8.6 and see if it gets resolved.
06-18-2012 03:01 AM
Brian,
maybe it helps, if you set the default gateway of your cca machine to the UC560's IP. We had this issue when upgrading the UC.
hope this helps.
kind regards
ekki
06-18-2012 06:49 AM
Hi Brian,
I had a similar issue - the upgrade to 8.6 did solve the issue and it works great - client is have happy to see their logos published on the phone displays. Just make sure that all the phone loads and support files are correctly extracted to the UC560 Flash and you shouldn't have any problems. Good luck.
Regards,
George
06-18-2012 07:07 AM
As an update, we did the upgrade to 8.6 last Thursday, and that resolved all the little issues we were having.
Thanks for the assist!
06-18-2012 03:35 PM
Thank for the update! I am glad that it is working now.
Best regards,
Alex
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