12-05-2012 04:17 AM - edited 03-21-2019 06:42 AM
My client is currently using 2-digit extensions in their office; however, their new C560 system is configured for 3-digit extensions. Is it possible to write a custom script using the CUE editor so the dial-by-extension directory will recognize two digits extensions, prepend a given digit, then hand the call off to CME?
Thanks!
Phil
12-05-2012 08:29 AM
Yes. You can also use voice translation-profile and rule.
01-29-2013 09:09 AM
Paolo - thanks for the speedy response. I'm sorry my follow-up was so late!
I've read in various threads on this site that creating custom translation-rules on the UC560 may invalidate Cisco TAC support. Would you forsee any problems with this if I were to use a translation-rule to make the translation from 2->3 digits as calls are handed off from the Auto-Attendant to CME for call processing?
Also, if I go this route are you suggesting I just create apply the translation-profile to CUE's inbound dialpeer and expand ALL 2-digit extensions to three-digit? Wouldn't CUE reject the call somewhere in its logic processing since it has no users/extensions configured with 2-digit extensions?
Thanks,
Phil
01-29-2013 10:30 AM
Hello,
In order for you to receive support from Cisco with a UC that has CLI configuration, you have to be a UC specialized partner with a contract on the UC.
If you apply the translation rule to the CUE inbound dial-peer, it will change the extension from 2 to 3 digits and CUE will then be able to handle the call appropriately.
Thanks,
-john
01-29-2013 10:39 AM
John, my company is Select Certified and the company we were brought in to subcontract for is a Premier partner with the Express Foundation. I don't mean to sound snarky but are you telling me that we can sell the UC560 but are limited to GUI configuration (if we want Cisco support)?
01-29-2013 10:43 AM
Hello,
Here is the official policy(this document is only available to registered partners):
Thanks,
-john
01-29-2013 11:08 AM
John,
Thanks for your swift reply. Would it possible to modify an auto-attendant script to do the same thing as the translation rule? ie, prepend a 1 to transferred calls to ring a 3-digit phone after matching a 2-digit directory entry or after receiving a 2-digit dial-by-extension request?
Thanks again,
Phil
01-29-2013 11:23 AM
Hello,
No problem. I honestly couldn't tell you the answer to that, as we don't support custom scripting, so I haven't played around with CUE scripts at all.
Thanks,
-john
01-29-2013 11:36 AM
John, after doing some poking around I've discovered that the UC-Express Specialization is being deprecated this year. Does that mean the minimum requirement for CLI-based configuration will be the UC-Advanced Specialization (also a requirement for Gold partnership)???
01-29-2013 11:42 AM
Hello,
Here are the certifications that we will expect for CLI support(a few aren't listed in the PDF):
You are correct, UC Express is being depreciated.
Thanks,
-john
01-29-2013 08:45 PM
You should convert to extension as soon the call hits system, that is voice-port level.
03-10-2013 11:16 PM
Paolo,
Unfortunately if I do that it seems that i won't be able to get TAC support. Is there any way I can modify the AA_SBCS_v03.aef script to check and see if the caller has entered a two-digit extension and if so prepend a 1 in order to make it a three-digit extension the CUE can hand off to CME for transfer?
Thanks,
Phil
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