adding user to webex control hub

[Tesfaye41175]

We wanted to add users to webex control hub but there is a error that says the domain of the user doesnt match any of your claimed or verified domains, but we have been using that domain to create account for users until now. Below attached screenshot is error 

[Nithin Eluvathingal]

Check if the user has free webex account created with sintayehu@ienetworksolution.com. 

If yes, refer below link.

https://help.webex.com/en-us/ndta402/Add-a-User-with-Existing-Free-Webex-Account

[Tesfaye41175]

They said they dont have free account and also domain ienetworksolutions,com says pending it doesnt say claimed could that be the problem. this is the screenshot.

 

[Nithin Eluvathingal · Accepted solution]

Follow  below  process when adding users. 

For verifying the domains Refer link shared by @Shalid Kurunnan Chalil . 

[Shalid Kurunnan Chalil]

Yes, this is definitely a reason. you cannot add a domain user until you claim and verify that domain from your control hub. 

you can refer the following link to complete the verification / claiming. 

https://help.webex.com/en-us/cd6d84/Manage-Your-Domains#Cisco_Task.dita_01123578-ddcb-41d5-9bce-df3af6045e8b 

[Shalid Kurunnan Chalil]

check if the user created any free account or not. you can try deleting the user and try adding the user again. 

are you using directory sync or configuring manually?

Regards

[Tesfaye41175]

No I am configuring manually, how do i check if the user created any free account and also one thing i didnt mention the domain says pending it doesnt say claimed.

[Shalid Kurunnan Chalil]

you can try the link provided by @Nithin Eluvathingal 

or you browse the URL:: https://help.webex.com/en-us/yjrmmp/Webex-Delete-Your-Free-Account 

Regards,