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Visual voicemail badge not visible on webex teams

ravi.kumar1
Beginner
Beginner

followed this guide to setup unified CM calling in webex teams along with voicemail, both my unity and cucm are SSO

, phone services work but the voicemail badge isn't visible on teams

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cloudCollaboration/wbxt/ucmcalling/unified-cm-wbx-teams-deployment-guide/unified-cm-wbx-teams-deployment-guide_chapter_010.html#id_132406    

i am also attaching the uc services which are part of the uc profile under end user, i have also created mail store uc service though it is not mentioned in the guideucservice.JPG

sso-teams.JPG

1 Accepted Solution

ravi.kumar1
Beginner
Beginner

i have fixed this, unity needed the Auth server setting , since cucm is the auth server releasing the tokens for desktop client, unity has to know.

View solution in original post

2 Replies 2

ravi.kumar1
Beginner
Beginner

i have fixed this, unity needed the Auth server setting , since cucm is the auth server releasing the tokens for desktop client, unity has to know.

We must Set "Credential source for voicemail service to Unified CM - IM and Presence" in service profile.

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