08-22-2022 06:03 AM
can I leave a message for a user without ringing their phone? in webex calling?
Solved! Go to Solution.
08-22-2022 06:22 AM
As simple as transferring a call directly to a VM: simply dial *55 followed by the user's extension.
08-22-2022 03:39 PM
Checked our system as *55 does not let us transfer a call to the voice mail system unless 5 digits are dialed first and then it just places it into the system and the caller still has to input the vm extension they need to reach. I don't find that very user friendly and if I tried to roll these instructions out the majority of our staff would be confused by it.
08-22-2022 08:56 AM
@sweeneyjoe , note that this may be different in your environment. For instance in our organization we have it programmed so callers just have to dial * before the user's 7 digit extension. The *55 does not work in our environment.
08-22-2022 09:31 AM
Hi Kathy, thanks for the reply. *55 seems to work if we xfer a call to a mailbox, but doesn't work if we just dial *55 and the number (no xfer involved) can u tell me where I can enable this, thanks.
08-22-2022 09:42 AM
@Kathy N., do you use Webex' Cloud Calling or UCM Cloud or so? The FACs for WxC are not changeable..
08-22-2022 03:39 PM
All of our services on our site @dtibbe.
08-22-2022 09:45 AM
Hi, we use webex cloud calling
08-22-2022 10:03 AM
Hi,
*55 feature code is used only for transferring an active call to voicemail. You can't just dial it with the extension. It will not work.
08-22-2022 09:39 AM
In that case, I'd suggest to open a tac case because obviously either the help page is wrong or the function itself.
Unfortunately, I'm no more able to test it, so I rely on the documentation
08-22-2022 06:22 AM
As simple as transferring a call directly to a VM: simply dial *55 followed by the user's extension.
08-22-2022 09:32 AM
Hi, *55 seems to work if we xfer a call to a mailbox, but doesn't work if we just dial *55 and the number (no xfer involved) can u tell me where I can enable this, thanks.
08-22-2022 03:35 PM
@dsweeny, I mentioned this above as it is configurable in your CUCM. It would be part of the dial plan that you would need to check for a configuration that would transfer a call directly to voice mail. In our system, the * key before the number does this for us.
08-22-2022 06:39 AM
thanks
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