can I leave a message for a user without ringing their phone?

[sweeneyjoe]

can I leave a message for a user without ringing their phone?   in webex calling?

[Kathy N.]

Checked our system as *55 does not let us transfer a call to the voice mail system unless 5 digits are dialed first and then it just places it into the system and the caller still has to input the vm extension they need to reach.  I don't find that very user friendly and if I tried to roll these instructions out the majority of our staff would be confused by it. 

[Kathy N.]

@sweeneyjoe , note that this may be different in your environment.  For instance in our organization we have it programmed so callers just have to dial * before the user's 7 digit extension.  The *55 does not work in our environment.

[sweeneyjoe]

Hi Kathy,  thanks for the reply.    *55  seems to work if we xfer a call to a mailbox,  but doesn't work if we just dial *55 and the number (no xfer involved)    can u tell me where I can enable this,   thanks.   

[dtibbe]

@Kathy N., do you use Webex' Cloud Calling or UCM Cloud or so? The FACs for WxC are not changeable..

[Kathy N.]

All of our services on our site @dtibbe.

[sweeneyjoe]

Hi,  we use webex cloud calling

[Vaijanath Sonvane]

Hi,

*55 feature code is used only for transferring an active call to voicemail. You can't just dial it with the extension. It will not work. 

[dtibbe]

In that case, I'd suggest to open a tac case because obviously either the help page is wrong or the function itself.

Unfortunately, I'm no more able to test it, so I rely on the documentation 

[dtibbe · Accepted solution]

As simple as transferring a call directly to a VM: simply dial *55 followed by the user's extension.

See https://help.webex.com/en-us/article/5zw7v8/

[sweeneyjoe]

Hi,  *55  seems to work if we xfer a call to a mailbox,  but doesn't work if we just dial *55 and the number (no xfer involved)    can u tell me where I can enable this,   thanks.   

[Kathy N.]

@dsweeny, I mentioned this above as it is configurable in your CUCM.  It would be part of the dial plan that you would need to check for a configuration that would transfer a call directly to voice mail.  In our system, the * key before the number does this for us.

[sweeneyjoe]

thanks