phone displays "provide migration license"

[sweeneyjoe]

we migrated the phone,  but this one came up with license error.  how do we manually apply a license?

thanks

[sweeneyjoe · Accepted solution]

thanks for replies,  this fixed it:

1. Delete device from Control Hub
2. Run the migration tool again for the phone so is added back to control hub and to ensure the cloud license is recreated correctly
3. Do a Factory Reset with the keypad on the phone
4. Wait process to complete

[jrsteele21]

Start here if you have not already:

https://help.webex.com/en-us/article/n19c71/Migrate-Your-Phone-to-Webex-Calling#Cisco_Task_in_List_GUI.dita_230255a1-77d8-4e4f-a5ef-ac885f274270

[sweeneyjoe]

thanks

[sweeneyjoe]

hi,  thanks for reply,  the phone already has MPP firmware, so we cant use cucm do any migrations.     I just  need to add a migration license,     can that be done outside of cucm?

[Matt_W]

If you have the individual licenses, you can migrate phones though the following site: https://upgrade.cisco.com/

Or, they can be migrated directly inside Webex Control Hub.  But, if they already have MPP firmware, what are you trying to migrate?

[sweeneyjoe]

Hi

the phone is migrated to mpp firmware, but asking for a migration license,   that is where I am stuck,  how do I add license?

[Stephanie Knoop]

Did you see this section of this document?

After the reboot, the phone will run the installed MPP firmware. The phone will need a license, so move to the next step.

11.  Determine the IP address of your phone:

●     Push the Applications button 

-> Status -> Network Status -> IPv4

12.  Type the following into your web browser: http://ip_address_of_phone/admin/advanced

13.  In your web browser, navigate to Voice -> Provisioning.

14.  Scroll down to "Firmware Upgrade" and enter “tftp://CUCM-ip-address/MAC-Upper-case.lic” into the " Transition Authorization Rule" and select Classic for “Transition Authorization Typ”. Example shown below:

15.  After click Submitl, you should see the following message on your phone screen:

16.  After configuration is complete, you can validate the license status by navigating in your web browser to Info -> Status. Under Product Information, you should see the following:

(PIC removed)

Now your MPP phone is ready for provisioning call service.

[sweeneyjoe]

thanks