WebEx calling voicemail is locked

[sweeneyjoe]

can we unlock a mailbox after a user inputs too many bad passwords?   rather then reset the pin?

[jrsteele21 · Accepted solution]

You can only reset a password.  This can be done by the admin (admin.webex.com) or by the user (settings.webex.com). 

https://help.webex.com/en-us/article/hc69wk/Configure-and-manage-voicemail-settings-for-a-Webex-Calling-user

[sweeneyjoe · Accepted solution]

thanks

[Ankit Srivastava · Accepted solution]

Yes, you can reset the password:-

https://help.webex.com/en-us/article/hc69wk/Configure-and-manage-voicemail-settings-for-a-Webex-Calling-user

[sweeneyjoe]

thanks

[jrsteele21 · Accepted solution]

You can only reset a password.  This can be done by the admin (admin.webex.com) or by the user (settings.webex.com). 

https://help.webex.com/en-us/article/hc69wk/Configure-and-manage-voicemail-settings-for-a-Webex-Calling-user

[sweeneyjoe · Accepted solution]

thanks