We're thrilled to announce that the Webex for Developers Community forum has expanded to include dedicated topics for Webex Contact Center APIs and integrations! We encourage all Webex Contact Center developers to utilize this forum to engage in disc...
Hi Team, I am taking a look on Webex REST APIs. I need a Endpoint which will list down all ResourceTypes (like User, Groups etc) along with their schema attributes.Could you please assist on this?Thanks,Prashant
Currently running 11.18.1.8 RoomOS SW. We have a custom button that dials an interop to connect to a Google Meet call via SIP. The landing page has a voice prompt requesting the user enter the meeting ID (SIP) on the dialpad.We noticed that the new 1...
Could you please share API which will be useful for assigning groups to Users using People REST API?Also, is there any PATCH request in People REST API?Thanks,Prashant
Hi team Dev, I have an automation using the apis and the oAuth2 method, in the last month the log has shown me an error that I can not identify, this happens occasionally in the day, maximum 2 times in the day, but I can not identify what is the caus...
Is there a way to somehow end/stop an ongoing/in-progress meeting with your API, and not JavaScript SDK?For context, I'm using G2G service app to create a meeting and later i join that meeting using JavaScript SDK. But unfortunately my implementatio...
I want to achieve real time transcription with Webex JS SDK. I am using the 3.0.0-beta.303 version of the library. I am referring below resources:1. https://developer.webex.com/blog/how-to-receive-real-time-meeting-transcription-with-the-webex-javasc...
Hi Team,I have User where I am performing GET USER operation.Using SCIM2.0 get user API, I could not find Role values in response.But If I I do same GET USER operation using People Get person API then role values can be seen in response.Why there is ...
Hi Team,We have created a live chat and in Chat form we have Name, Email, Language and Service Type details which we are collecting from customers. We have created two flow/custom variables, Language and Service Type to collect the language and servi...
Hi Guys, With the new API functionality from flow builder, is there a sample someone has already tried to fetch all the active call data. like, Entry Point, Option Selected, ANI, DN, etc. ? Asking to save some time before i start working on it.
Hi, I would like to inquire whether it's possible to call the WxCC API within a flow. My intention is to modify the value of a global variable within the flow, enabling authorized business users to update the global variable status using phone calls....
I'm currently exploring the Webex CC headless widget and have come across the following configuration in the widget setup: "headless": { "id": "dw-headless", "widgets": { "comp1": { "comp": "agentx-custom-desktop", "script": "htt...
Hi everyone, I'm new to Webex Contact Center (CC) and recently set up the sandbox environment. I've successfully tested the basic agent desktop voice functionalities using the documentation, but now I’d like to explore chat and email functionalities....
Using PUT https://webexapis.com/v1/people/{id} I cannot remove the user's phone number and set it to null.When I have the following in the body:{ "phoneNumbers": [ { "type": "work", "value": "none" }]} The response comes back with the ...
Hi all, we have a challenge and not able to find a good way to solve the customer requirements.We have a skill-based enviroment, possible that behind each Queue can be several steps/teams and that we have skill profiles mapped to Agent or the entire ...
Looking for support with the 'Webex App for Jira'. I was sent here by this link https://developer.cisco.com/ecosystem/webex/apps/webex-app-for-jira-cisco-systems-46131/ Trying to understand whether or not the Webex App for Jira lets me "associate a ...
