We're thrilled to announce that the Webex for Developers Community forum has expanded to include dedicated topics for Webex Contact Center APIs and integrations! We encourage all Webex Contact Center developers to utilize this forum to engage in disc...
I'm working on a Python script with a specific goal in mind: to capture incoming calls or active calls, retrieve the caller's phone number when the user accepts the call, and then use this phone number to search our database for information about the...
I had a look at the Webex (public) API documentation. Unfortunately, it seems that it is not possible to add reactions to messages, is that right?Can this feature be added?
A bot can get messages from a room using mentionedPeople=me I want to post a message to a room, from a bot, mentionning itself, in order to be able to search and retrieve those messages later. How can I @mention the bot itself when posting?
Use case: You have created an integration within your organisation and it works fine with users who are from the same org. Now you would like to offer the very same integration to users from other organizations as well. Question: Will your integrat...
I am working on a solution for outbound Campaign Management for WebEx CC. I do not want to purchase OEM Integration for this purpose instead I am trying to develop my own.I have few questions regarding outbound dialing with WebEx CC.Is WebCallBack AP...
Hi all,I'm trying to create an app that's capable of caller recognition. I'd like it to send the user a notification with info about the caller when they get an incoming call. When the user clicks this notification, I would like it to open my app whe...
I want to attach a file to a message, sent from a Jenkins pipeline written in groovy, using simple notifications, not cards
Greetings, I'm using Device Configurations API (https://developer.webex.com/docs/devices#device-configurations-api) for applying configuration to Control Hub devices, and I noticed that for some devices that have configuration section on Control Hub...
I have created a groups ans location on Webex control hub. When I use https://developer.webex.com/docs/api/v1/scim2-group/search-groups API then all groups and location are getting fetched in response.My understanding is, https://developer.webex.com/...
We are creating a custom integration app. Then users will add this app to their workspaces. Now, whenever we are sending messages using api and the access token of that app user's are not able to see the direct app name for the message. It shows like...
Hi Team,We configured the integration and selected below scopesspark:people_read spark-admin:people_write spark-admin:roles_read identity:people_read spark-admin:licenses_read identity:people_rw spark-admin:people_readBut we received error as insuf...
Hi, I am using Browser SDK in my application by which user can join a webex meeting. However, I am not able to find the chat feature within a meeting. All I found were aboutthe messages feature, which is about how people communicate in a room (here)t...
i am not able to log in and use https://developer-portal.int-first-general1.ciscospark.com/docs/api/v1/people/get-my-own-details?message=Error%20Requesting%20access%20token%20Response%20Error:%20503%20Service%20Unavailablefor the past 4 5 days now
I’m working with Webex webhooks and I'm trying to identify the event type for telephony_calls. Could anyone provide guidance on how to determine or capture the specific event type related to telephony_calls? Any help or examples would be greatly appr...
I have a use case for supervisors who are in a not ready state to be able to see calls in the queue and answer them. Is there way to accept a queued call via the API or Desktop SDK? I've tried with the Accept Task API but it doesn't work and the doc ...
