We're thrilled to announce that the Webex for Developers Community forum has expanded to include dedicated topics for Webex Contact Center APIs and integrations! We encourage all Webex Contact Center developers to utilize this forum to engage in disc...
If I need to take action based on how long a specific caller has been in the queue, and then send to call to third part or disconnect ,is there a node in Webex Contact Center Flow Designer that provides this information?I’ve checked the Get Queue Inf...
Hi Webex Developer Community,I'm building a bot to record per-participant audio using Webex Multistream. I understand the flow now, but I'm stuck on accessing the actual audio stream when a participant starts speaking.My understanding of the flow:med...
Dearr all,I have a meet subscription plan. when i create an instant meeting using desktop, the meeting will start without issues. Guest can also join from his mobile phone browser. However, when i create and start the meeting using webex mobile app,...
Hey Webex Dev community,I have a question regarding the Get Agent Activities endpoint from Webex Contact Center and was curious if anyone had some additional context on this.I am looking for a unique identifier within the data received from this endp...
I created a webhook which sends a request if a call is created. But in the Payload is no parameter for the local party. I need the phone number which was called or from which the call was started. How do i get this value? Multiple AIs and a JS-Applic...
Im Exploring service app implementation, successfully got the people informations throught he api services using the registered service app. But when I try to access campaigns and leads, I can't see the scopes of the services app for"contact center c...
Hi everyone,I'm researching a solution for a specific emergency-calling scenario in Webex Calling and would appreciate some help.The problem:The user is assigned to location A, with the ECBN set to that location's default emergency number.If the user...
We are currently using Webex Calling and evaluating an API-first use case where we need to programmatically originate outbound voice calls (backend Click-to-Call), without user interaction through a UI and without using Webex Contact Center. The inte...
Hi,I have the following question:What do I have to do if the Refresh Token is expired, because I don't used the Service App the last 100 days?Is there a REST call to renew the Refresh Token if it its expired for a Service App? Or can I only renew Ref...
Hi, We have developed Webex Calling Connector for Salesforce & ServiceNow CRM. One feature which we have implemented to fetch all calls for Webex user at the time of login through our connector but List Calls API (List Calls | Webex for Developers) ...
Hi Team, Gold Tenant Org ID - 153d96e6-b7a8-4c53-88cb-bacce14cc54b I am currently creating the integration application using the developer site and I am encountering an issue. It appears that the contact center is not enabled, and I am receiving an e...
Hey,I try to answer an existing call on webex calling over the API out of WebEx Contact Center with Agent credentials.(https://developer.webex.com/docs/api/v1/call-controls/answer) The documentation says, the "endpointId" parameter is optional. The i...
I would like to confirm the feasibility of using the Screen Pop feature in Webex (Webex Callingr) for our integration use case.・BackgroundWe are considering a design where, when an agent clicks an incoming call notification in Webex, a specific URL (...
Hi, After customer has perform IVR survey, supervisor will login control hub to download the survey results. How can I automate the extraction of survey results to an external host for processing? Regards James
I want to remove or revoke OAuth authorization from my personal account. I found the steps:STEP 1: Sign in to your Webex account at https://web.webex.comSTEP 2: Click your profile picture in the top-right corner and select SettingsSTEP 3: Select Inte...
