We're thrilled to announce that the Webex for Developers Community forum has expanded to include dedicated topics for Webex Contact Center APIs and integrations! We encourage all Webex Contact Center developers to utilize this forum to engage in disc...
Hello everyone,I'm currently exploring the integration capabilities of Webex for our HR automation platform. Our goal is provide our customer a way to seamlessly integrate with Webex, allowing them to send messages, create spaces and teams, as well a...
I am aware that EWT is not available for skill-based queues. But it also appears that no other value in AdvancedQueueInfo, or QueueInfo nodes returns any value also (other than number of agents in queue). Is there another metric that can be pulled fr...
Hi team,Our team has inherited a product that integrates with Webex from another team in our organisation. They provided us access to the Webex Developer account that they claim they created the product's Webex OAuth integrations in. However the inte...
Hi, I've built a custom widget as a web component using node.js (using widget-sample-101 as reference). I've observed that when a call comes in and is accepted, no matter what tab in WebexCC Desktop I'm in, it changes to Home tab with Call Control ac...
Hi All,I am new to API's. I need to setup a way to automate reports from analyzer to be sent to a BigQuery environment. I have setup a new Integration My Apps, and under URL, i have added the URL of where the reports are (not sure if this is correc...
Hi, I'm looking for a way to extract real-time audio from Webex Contact Center for agent/customer conversation. These APIs are generally available and published for other cloud contact centers, but I'm having trouble finding it for Webex Contact Cen...
Unable to find the API to update a webex locations and webex floor location. https://developer.webex.com/devices/docs/api/v1/workspace-locations/update-a-workspace-location As workspace-location api is deprecated, require the location api document t...
Hello,We have agentdesktop version 0.1.0 and we need to add an bolt shaped button in the advancedheader secion at the top beside the webex, outdial and notification icons but i couldn't find any documentation of how to develop one in any template on ...
The Provisioning API / User Management API, "User Call Settings APIs" appear to have been removed. I get Internal Server error when trying to access this link: https://developer.webex.com/docs/api/v1/user-call-settings. And All APIs is not showing a ...
I’m looking for a way to programmatically update a user's status or availability in Webex – similar to how a user can manually set a custom status (text and emoji) or toggle their presence (e.g., Available, Away, Do Not Disturb) in the Webex client.C...
Hi there,Does the developer sandbox account allow calls to be recorded? I can retrieve meeting recordings fine through the API, but can't seem to record phone calls. Having recording of calls is necessary to test the API.Thanks!
Response status = 401{"trackingId":"GTWY_a0771caf-001e-4075-88f6-e833032a4882","error":{"key":401,"message":[{"description":"Error while finding tenantId for orgId :903362ee-aaa-aaa-aaa-ssssssssss"}]}}getting above error on calling this endpoint: ht...
I cannot find the meaning of the status "pending_rpl_review" when using that API endpoint https://webexapis.com/v1/wholesale/customersI have a case where the status for creating a customer goes from provisioning to pending_rpl_review and then error w...
Hello, Is there a way to access the post webinar reports through the API?thanks
Which API Endpoint can I use to set the Photo (aka Avatar) of a Webex Space? I thought it would be under the Rooms API Endpoint but, it is not.
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