We're thrilled to announce that the Webex for Developers Community forum has expanded to include dedicated topics for Webex Contact Center APIs and integrations! We encourage all Webex Contact Center developers to utilize this forum to engage in disc...
Has anybody tried connecting Power BI directly to the data in the WxCC Analyzer using an API? I keep running into issues and I just want to see if anyone has any thoughts before I abandon the idea entirely.I currently export the data into csv files a...
Hello everyone, I’m currently working on a feature for a WebEx bot, and we’ve received a request to include visualizations and charts. After exploring the options, I came across WebEx’s integration with Adaptive Cards, which seems like a great fit. S...
Hello..Im trying to use a POST request to this API call to enable a location for Webex Calling - https://developer.webex.com/calling/docs/api/v1/location-call-settings/enable-a-location-for-webex-callingWhen I have generated an access token, I have i...
Hi, new to the Contact Center environment. I'm looking for API endpoints to retrieve 1. Number of Calls in a Queue; 2. Longest Wait Time for the Day; 3. Current Estimated Wait Time.Thanks muchLivPog
I don’t think this is possible, but I just want to confirm: is there any way to retrieve a user's recorded voicemail greeting in Webex Calling?
How to deactivate authentication bearer token for api.ciscospark.com APIs?
People can have several mail addresses, but one or them is the "primary mail address".So the question is, how to get this "primary mail address" via API from people.The reason ist when call a GET with parameter email you have to use the "primary mail...
I want to incorporate some meeting summary and computer vision functions into Webex. Can I record the audio and take screenshots using an embedded app? If not, how can I go about it besides creating a standalone app that records webex?
Hi Team, We are from CLO Pega team, we are using webhook API call to clean up the records. While hitting the API service we are getting the failure response with the message: "The user has sent too many requests in the given amount of time. Please re...
Hello!I am building a chat bot that interacts with the user on Webex. We have a another bot, called feedback-bot, that asks the user how the bot responded. It would be very helpful if we could link the thread the user interacted with our bot in the f...
Hi,can the new "busy" status described this blog post be somehow retrieved via the REST API? The list people API does not seem to provide it. We see that it is currently not listed in the documented/possible states and it is mapped to "unknown". Is t...
can someone provide a python example for querying data from Webexcc ? I asked the support but they dont have it and web search did not give me any tangible results .thanks
Hi all,I'm trying to generate an OAuth token following this repository on GitHub: https://github.com/CiscoDevNet/webex-contact-center-api-samples/tree/main/app-auth-sampleAs the sample shows, I created a .env file with my own app's ID. The logs obtai...
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Yesterday I sent out a couple of message through the API interface via json (https://developer.webex.com/messaging/docs/api/v1/messages/create-a-message) Everything went well. Today I saw that the interface has changed and now I'm running into an err...
