Unable to run any API

[senthilnatarajan]

Getting back to APIs after a long time. Please note this worked for my gold tenant a year back.

Recently our subscription expired and we worked with Cisco resource to fix all in the backend.

I am unable to execute even a simple API like get task. i am getting the following error.

{

"trackingId": "GTWY_2334bcf1-19ac-4cb1-b53d-ade365af5417",

"error": {

"key": 401,

"message": [

{

"description": "Error while loading user cache for tenantId:229,userId:5e058de0-3214-4535-9d7f-e94c0ed1a771"

}

]

}

}

Please note this API user is full admin to this org and i have tried reactivate and reset the token from CH. nothing helped.

Also i used another admin user mapped to a different org and i got the results correctly for the same API request. Pretty sure the user account is jacked but how to fix this instead of creating a new account?

[sdoddali · Accepted solution]

Hey Senthil,

I see the user you are trying with does not have a contact center license associated, due to which you are getting that error.

pls use one of the admin users who are synced with CC portal to run the APIs.

you can find it under-provisioning -> users on the contact center portal.

[senthilnatarajan]

Thanks @sdoddali . you nailed it.

Apparently, some licenses were removed after subscription expirations. Once I added the administrator CC license. i am able to perform API fetch successfully.

attached screenshot for reference.

Thanks

Senthil  

[Arunabh Bhattacharjee]

Hi Senthil,

Could you please share your appcenter region (e.g ProdUS1) and OrgId so the team can help guide on next steps?

Thanks & Regards,
Arunabh.

[senthilnatarajan]

It looks like none of the admin for that org can use the API. I got similar results for another account of that Org.

Org id - 429ee582-3252-4706-be67-f630939ae0f2

As for the region, i am trying the basics from the developer portal. Please see attached.

Thanks

Senthil

[david.macias]

You're going to have to open a TAC case for this more than likely a backend issue with your user.

David