Activity in DevNet Collaboration
CVP 12.5v deployment error
Hi All,I was trying to migrate CVP project from 10.5v to 12.5v. After compiling the code with custom java classes successfully on CVP call studio 12.5v. While deploying my project, I am facing "SERVER ERROR: There was an error attempting to deploy th...
Resolved! Using HTTP audio stream for VXML fetchaudio property
Hi All, Has anyone ever done this? I have the http.streaming property enabled, and if I set the stream URI as the audio item, it works fine. I'm trying to replace a wav file that plays over a REST API call, though, and when I try to set the stream ...
Question regarding finesse connection with port 443
Hi Team, Currently we are making a finesse API connection for our CTI application with port 443.However a few of the users have reported issue with device locking in finesse. Does this is something related to our connection with 443 ? Is port 8445 pr...
Finesse Integration with 3rd Party ticketing system
Hello,We have UCCX 11.6 with Finesse desktop for call center. we also have separate ticketing system (OTRS) cloud hosted. Recently management want to integrate with ticketing system so that from IVR customer can select to open a new ticket or they ca...
Finesse Agent Desktop integration with BMC Remedy platform
Hello Guys, We are using Finesse about UCCX 11.6. In this moment nedd to do integration Finesse with BMC Remedy and to see the caller ID information. Is possible to do this? Any have idea about this? Thanks, Regards, Wilson Santana
SAP CRM integration
Hi,1. I want to make sure that it is possible to screen pop SAP CRM form with variables from finesse and present the queried data accirding to the variables.2. Is it possible to do so using iframe?3. Will the poped up SAP CRM work in its native way ,...
Resolved! Cisco Finesse CRM integration
Hi all im try to integrate cisco finesse 10.1 with Sage CRM. Any sugestion or manual to made that?
Jitter and the TSP Media Driver
Hi all, I am currently investigating an issue with a third-party CTI application that terminates the media using the Cisco TSP Media Driver. Intermittently, the customer experiences poor quality audio where a popping sound can be heard over the audio...
CCMP (Unified Contact Center Management Porta) Rest API POST body example
Hi All, I was wondering if anyone have an example of a valid POST JSON body to create an Agent Agent Team Member . There is no example for REST in the Webservices reference guide. Here is what I'm trying to send based on documentation: POST /re...
CER REST API: Unable to update access points
Hello, I'm attempting to use the CER REST API as documented here: https://developer.cisco.com/docs/cer-config/erl-management/ against a CER 14.0 cluster. My goal is to assign ERLs to access points. According to the documentation, this can be done wit...
ANAC DN for Call Manager
We have a ANAC box on our soon to be powered down PBX. It says the extension you are calling from when called. It's a helpful piece of kit that comes in handy when you're trying to ID an analog DN on an ATA in the field. Has anyone built anything lik...
Resolved! Cisco finesse API Queue Empty Values
Hi!We have UCCE 12.6.2And all values in /finesse/api/Queue/id equals "-1" when there are not any agents logged in this skill-group.When there are somebody one (even in "not ready") - all's fine.Does anybody knows if it's normally behaviour? And, if y...
Is XMPP (Finesse Notification Service) Usable with UCCX SSO?
Hi Cisco team,We’re currently integrating with UCCX (15.x) and are using both the REST APIs and XMPP (Finesse Notification Service via OpenFire) to support real-time event notifications.We've trying to implement SSO using Cisco IdS with SAML 2.0. I'v...
Yealink headsets want to compatible with Jabber softphone
Hi Guys, This is Eason from the Yealink Headset team.Recently, we received so many requests that Yealink headsets can be compatible with Jabber.As for the compatibility method, which method can Yealink adopt?Because the Jabber Web SDK seems to be onl...
Cisco Unified JTAPI Test Tool ** Now Available **
This blog was generated from CDN blog Created by: George Gary on 05-12-2008 07:39:59 PMWe are proud to announce the recent posting of a new JTAPI sample application called JTAPI Test Tool, designed to help learn, test, and debug JTAPI on Cisco Unifi...
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