Solved: Re: Airap 1815W ME can't see air3600

hoanghoang93 · ‎06-30-2023

1815w-B-K9 ME still cant see 3600,it show log.Country code is US.

Jul 6 09:54:14.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_ip: 192.168.1.100 peer_port: 5246
*Jul 6 09:54:14.327: %CAPWAP-5-DTLSREQSUCC: DTLS connection created sucessfully peer_ip: 192.168.1.100 peer_port: 5246
*Jul 6 09:54:14.327: %CAPWAP-5-SENDJOIN: sending Join Request to 192.168.1.100
*Jul 6 09:54:14.379: %DTLS-5-ALERT: Received WARNING : Close notify alert from 192.168.1.100
*Jul 6 09:54:14.379: %DTLS-5-SEND_ALERT: Send FATAL : Close notify Alert to 192.168.1.100:5246
*Jul 6 09:54:14.379: %DOT11-5-EXPECTED_RADIO_RESET: Restarting Radio interface Dot11Radio0 due to the reason code 27
*Jul 6 09:54:14.383: %DOT11-5-EXPECTED_RADIO_RESET: Restarting Radio interface Dot11Radio1 due to the reason code 27
*Jul 6 09:54:14.427: %CAPWAP-5-AP_EASYADMIN_INFO: AP Easy Admin information - EASY_ADMIN is not set, turn off easy admin service!

*Jul 6 09:54:14.427: %CAPWAP-5-AP_EASYADMIN_INFO: AP Easy Admin information - Easy Admin is not enabled, turn it off!

*Jul 6 09:54:15.455: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to down
*Jul 6 09:54:15.487: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to down
*Jul 6 09:54:15.495: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to reset
*Jul 6 09:54:16.479: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to up
*Jul 6 09:54:16.487: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to down
*Jul 6 09:54:16.515: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to up
*Jul 6 09:54:16.523: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to down
*Jul 6 09:54:16.531: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to reset
*Jul 6 09:54:17.515: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to up
*Jul 6 09:54:17.523: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to down
*Jul 6 09:54:17.555: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to up
*Jul 6 09:54:18.555: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to up
*Jul 6 09:54:24.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_ip: 192.168.1.100 peer_port: 5246
*Jul 6 09:54:24.319: %CAPWAP-5-DTLSREQSUCC: DTLS connection created sucessfully peer_ip: 192.168.1.100 peer_port: 5246
*Jul 6 09:54:24.319: %CAPWAP-5-SENDJOIN: sending Join Request to 192.168.1.100
*Jul 6 09:54:24.371: %DTLS-5-ALERT: Received WARNING : Close notify alert from 192.168.1.100
*Jul 6 09:54:24.371: %DTLS-5-SEND_ALERT: Send FATAL : Close notify Alert to 192.168.1.100:5246
*Jul 6 09:54:24.375: %DOT11-5-EXPECTED_RADIO_RESET: Restarting Radio interface Dot11Radio0 due to the reason code 27
*Jul 6 09:54:24.375: %DOT11-5-EXPECTED_RADIO_RESET: Restarting Radio interface Dot11Radio1 due to the reason code 27
*Jul 6 09:54:24.419: %CAPWAP-5-AP_EASYADMIN_INFO: AP Easy Admin information - EASY_ADMIN is not set, turn off easy admin service!

*Jul 6 09:54:24.419: %CAPWAP-5-AP_EASYADMIN_INFO: AP Easy Admin information - Easy Admin is not enabled, turn it off!

marce1000 · ‎06-30-2023

- On ME controller try CLI command : config ap cert-expiry-ignore mic enable

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

View solution in original post

Rich R · ‎07-08-2023

Is 8.5.182.0 the final version that I can be upgraded?. Correct. 3600 is end of support and last supported in 8.5
if i upgrade the 1815w to 8.10.xx, will it control the 3600 and 3700? No - 3600 is not supported by 8.10 code.

Could it be the country code is the cause? because my 1815 is -B code and 3600 3700 is -H code.1815w is US code.
Yes. And note that using APs from the wrong Regulatory Domain is ILLEGAL in most countries.

------------------------------
Please click Helpful if this post helped you and Select as Solution (drop down menu at top right of this reply) if this answered your query.
------------------------------
TAC recommended codes for AireOS WLC's and TAC recommended codes for 9800 WLC's
Best Practices for AireOS WLC's, Best Practices for 9800 WLC's and Cisco Wireless compatibility matrix
Check your 9800 WLC config with Wireless Config Analyzer using "show tech wireless" output or "config paging disable" then "show run-config" output on AireOS and use Wireless Debug Analyzer to analyze your WLC client debugs
Field Notice: FN63942 APs and WLCs Fail to Create CAPWAP Connections Due to Certificate Expiration
Field Notice: FN72424 Later Versions of WiFi 6 APs Fail to Join WLC - Software Upgrade Required
Field Notice: FN72524 IOS APs stuck in downloading state after 4 Dec 2022 due to Certificate Expired
- Fixed in 8.10.196.0, latest 9800 releases, 8.5.182.12 (8.5.182.13 for 3504) and 8.5.182.109 (IRCM, 8.5.182.111 for 3504)
Field Notice: FN70479 AP Fails to Join or Joins with 1 Radio due to Country Mismatch, RMA needed
How to avoid boot loop due to corrupted image on Wave 2 and Catalyst 11ax Access Points (CSCvx32806)
Field Notice: FN74035 - Wave2 APs DFS May Not Detect Radar After Channel Availability Check Time
Leo's list of bugs affecting 2800/3800/4800/1560 APs

View solution in original post

marce1000 · ‎06-30-2023

- On ME controller try CLI command : config ap cert-expiry-ignore mic enable

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

hoanghoang93 · ‎07-02-2023

thank you, just the solution i needed.

hoanghoang93 · ‎07-06-2023

1815w-B-K9 ME still cant see 3600,it show log.Country code is US.

Jul 6 09:54:14.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_ip: 192.168.1.100 peer_port: 5246
*Jul 6 09:54:14.327: %CAPWAP-5-DTLSREQSUCC: DTLS connection created sucessfully peer_ip: 192.168.1.100 peer_port: 5246
*Jul 6 09:54:14.327: %CAPWAP-5-SENDJOIN: sending Join Request to 192.168.1.100
*Jul 6 09:54:14.379: %DTLS-5-ALERT: Received WARNING : Close notify alert from 192.168.1.100
*Jul 6 09:54:14.379: %DTLS-5-SEND_ALERT: Send FATAL : Close notify Alert to 192.168.1.100:5246
*Jul 6 09:54:14.379: %DOT11-5-EXPECTED_RADIO_RESET: Restarting Radio interface Dot11Radio0 due to the reason code 27
*Jul 6 09:54:14.383: %DOT11-5-EXPECTED_RADIO_RESET: Restarting Radio interface Dot11Radio1 due to the reason code 27
*Jul 6 09:54:14.427: %CAPWAP-5-AP_EASYADMIN_INFO: AP Easy Admin information - EASY_ADMIN is not set, turn off easy admin service!

*Jul 6 09:54:14.427: %CAPWAP-5-AP_EASYADMIN_INFO: AP Easy Admin information - Easy Admin is not enabled, turn it off!

*Jul 6 09:54:15.455: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to down
*Jul 6 09:54:15.487: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to down
*Jul 6 09:54:15.495: %LINK-5-CHANGED: Interface Dot11Radio1, changed state to reset
*Jul 6 09:54:16.479: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to up
*Jul 6 09:54:16.487: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to down
*Jul 6 09:54:16.515: %LINK-6-UPDOWN: Interface Dot11Radio1, changed state to up
*Jul 6 09:54:16.523: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to down
*Jul 6 09:54:16.531: %LINK-5-CHANGED: Interface Dot11Radio0, changed state to reset
*Jul 6 09:54:17.515: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio1, changed state to up
*Jul 6 09:54:17.523: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to down
*Jul 6 09:54:17.555: %LINK-6-UPDOWN: Interface Dot11Radio0, changed state to up
*Jul 6 09:54:18.555: %LINEPROTO-5-UPDOWN: Line protocol on Interface Dot11Radio0, changed state to up
*Jul 6 09:54:24.000: %CAPWAP-5-DTLSREQSEND: DTLS connection request sent peer_ip: 192.168.1.100 peer_port: 5246
*Jul 6 09:54:24.319: %CAPWAP-5-DTLSREQSUCC: DTLS connection created sucessfully peer_ip: 192.168.1.100 peer_port: 5246
*Jul 6 09:54:24.319: %CAPWAP-5-SENDJOIN: sending Join Request to 192.168.1.100
*Jul 6 09:54:24.371: %DTLS-5-ALERT: Received WARNING : Close notify alert from 192.168.1.100
*Jul 6 09:54:24.371: %DTLS-5-SEND_ALERT: Send FATAL : Close notify Alert to 192.168.1.100:5246
*Jul 6 09:54:24.375: %DOT11-5-EXPECTED_RADIO_RESET: Restarting Radio interface Dot11Radio0 due to the reason code 27
*Jul 6 09:54:24.375: %DOT11-5-EXPECTED_RADIO_RESET: Restarting Radio interface Dot11Radio1 due to the reason code 27
*Jul 6 09:54:24.419: %CAPWAP-5-AP_EASYADMIN_INFO: AP Easy Admin information - EASY_ADMIN is not set, turn off easy admin service!

*Jul 6 09:54:24.419: %CAPWAP-5-AP_EASYADMIN_INFO: AP Easy Admin information - Easy Admin is not enabled, turn it off!

marce1000 · ‎07-06-2023

>...Restarting Radio interface Dot11Radio0 due to the reason code 27
Ref : https://www.cisco.com/c/en/us/support/docs/wireless/aironet-3700-series/117869-technote-ap-00.html
>...

27

RADIO_FC_NDP_STUCK

--not used--

Well that seems not too meaningful , I would advice to look into the software version on the ME controller and upgrade to a recent or recent advisory release , if applicable =
https://www.cisco.com/c/en/us/support/docs/wireless/wireless-lan-controller-software/200046-tac-recommended-aireos.html#toc-hId-128157256

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

hoanghoang93 · ‎07-06-2023

Thank you so much @marce1000 .

can you recommend me which version for 1815w can control air3600 and air3700?.
I have looked at this document, it turns out that 8.5.182.0 is the last version to have the appearance of 3600,3700.

Is 8.5.182.0 the final version that I can be upgraded?.
if i upgrade the 1815w to 8.10.xx, will it control the 3600 and 3700?

https://www.cisco.com/c/en/us/td/docs/wireless/compatibility/matrix/compatibility-matrix.html

marce1000 · ‎07-06-2023

>...if i upgrade the 1815w to 8.10.xx, will it control the 3600 and 3700?
- Looking at Table 18 : it will work ,

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

hoanghoang93 · ‎07-07-2023

It still doesn't work.
Could it be the country code is the cause? because my 1815 is -B code and 3600 3700 is -H code.1815w is US code.

marce1000 · ‎07-07-2023

>...because my 1815 is -B code and 3600 3700 is -H code.1815w is US code.
- It could very likely be the cause , at least then the country code from the AP must be added on the controller supported country codes ,

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

Rich R · ‎07-08-2023

Is 8.5.182.0 the final version that I can be upgraded?. Correct. 3600 is end of support and last supported in 8.5
if i upgrade the 1815w to 8.10.xx, will it control the 3600 and 3700? No - 3600 is not supported by 8.10 code.

Could it be the country code is the cause? because my 1815 is -B code and 3600 3700 is -H code.1815w is US code.
Yes. And note that using APs from the wrong Regulatory Domain is ILLEGAL in most countries.

------------------------------
Please click Helpful if this post helped you and Select as Solution (drop down menu at top right of this reply) if this answered your query.
------------------------------
TAC recommended codes for AireOS WLC's and TAC recommended codes for 9800 WLC's
Best Practices for AireOS WLC's, Best Practices for 9800 WLC's and Cisco Wireless compatibility matrix
Check your 9800 WLC config with Wireless Config Analyzer using "show tech wireless" output or "config paging disable" then "show run-config" output on AireOS and use Wireless Debug Analyzer to analyze your WLC client debugs
Field Notice: FN63942 APs and WLCs Fail to Create CAPWAP Connections Due to Certificate Expiration
Field Notice: FN72424 Later Versions of WiFi 6 APs Fail to Join WLC - Software Upgrade Required
Field Notice: FN72524 IOS APs stuck in downloading state after 4 Dec 2022 due to Certificate Expired
- Fixed in 8.10.196.0, latest 9800 releases, 8.5.182.12 (8.5.182.13 for 3504) and 8.5.182.109 (IRCM, 8.5.182.111 for 3504)
Field Notice: FN70479 AP Fails to Join or Joins with 1 Radio due to Country Mismatch, RMA needed
How to avoid boot loop due to corrupted image on Wave 2 and Catalyst 11ax Access Points (CSCvx32806)
Field Notice: FN74035 - Wave2 APs DFS May Not Detect Radar After Channel Availability Check Time
Leo's list of bugs affecting 2800/3800/4800/1560 APs