AIR-AP1832I-I-K9 not support 802.11a/n/ac

[Mahmoud]

Hello,

I have WLC 5508 with 8.5.161.0 version and two types of accesspoints (AIR-AP1832I-I-K9 , AIR-CAP1602I-E-K9)

I have noticed that 1832 AP is showing the interfaces of 802.11a/n/ac is down and regulatory domain is not supported

but 1600 is supoorted

kindly advise

[Leo Laohoo]

One AP has a Regulatory Domain of "-E" and the other has a Regulatory Domain of "-I".  

[Mahmoud]

so AP 1832i will not use 5Ghz right ?

[Leo Laohoo]

That will depend on the configuration of the WLC. 
Post the complete output to the WLC command "sh sysinfo".

[Mahmoud]

Manufacturer's Name.............................. Cisco Systems Inc.
Product Name..................................... Cisco Controller
Product Version.................................. 8.5.161.0
Bootloader Version............................... 1.0.1
Field Recovery Image Version..................... 6.0.182.0
Firmware Version................................. FPGA 1.7, Env 1.8, USB console 2.2
OUI File Last Update Time........................ Sun Sep 07 10:44:07 IST 2014

Build Type....................................... DATA + WPS

System Name...................................... WLC3
System Location..................................
System Contact...................................
System ObjectID..................................
Redundancy Mode.................................. SSO
IP Address....................................... 192.168.191.15
IPv6 Address..................................... ::
Last Reset....................................... Software reset
System Up Time................................... 77 days 1 hrs 49 mins 35 secs
System Timezone Location......................... (GMT +1:00) Amsterdam, Berlin, Rome, Vienna

--More-- or (q)uit
System Stats Realtime Interval................... 5
System Stats Normal Interval..................... 180

Configured Country............................... FR - France
Operating Environment............................ Commercial (0 to 40 C)
Internal Temp Alarm Limits....................... 0 to 65 C
Internal Temperature............................. +35 C
External Temperature............................. +20 C
Fan Status....................................... OK

State of 802.11b Network......................... Enabled
State of 802.11a Network......................... Enabled
Number of WLANs.................................. 14
Number of Active Clients......................... 582

OUI Classification Failure Count................. 1129888

Memory Current Usage............................. 47
Memory Average Usage............................. 47
CPU Current Usage................................ 0
CPU Average Usage................................ 0

Flash Type....................................... Compact Flash Card

--More-- or (q)uit
Flash Size....................................... 1073741824

Burned-in MAC Address............................
Power Supply 1................................... Present, OK
Power Supply 2................................... Absent
Maximum number of APs supported.................. 500
System Nas-Id....................................
WLC MIC Certificate Types........................ SHA1

[Leo Laohoo]

---

@Mahmoud wrote:

Configured Country............................... FR - France

---

AP with a Regulatory Domain of "-E" will work. 

[Mahmoud]

so If I add another country code like Egypt as per attached and assign it to the AP it will work

right?

[patoberli]

The 5 GHz interface might come up, but you're probably restricted to channels 36 - 48 on 5 GHz. The WLC typically takes only the common allowed channels if multiple regions are enabled. 

[Leo Laohoo]

---

@Mahmoud wrote:

so If I add another country code like Egypt as per attached and assign it to the AP it will work right?

---

"-E" and "-I" Regulatory Domain are "in conflict".  The WLC will only allow certain channels, MCS rates which are "common" between the two Regulatory Domain and disable the rest.

[Mahmoud]

so do you have any recommendations for this issue

[patoberli]

If it's just one AP at a separate location, run Mobility Express image on it. That way it runs standalone.
https://www.cisco.com/c/en/us/td/docs/wireless/access_point/mob_exp/810/user_guide/b_ME_User_Guide_810/getg_started.html
If you have multiple APs though, the normal way would be to run a separate WLC for the different models. I mean, they typically are anyway separated by countries.

[Arshad Safrulla]

Just to let you know, you can also add multiple countries in the WLC. You can shutdown the 2.4 and 5GHz and then add the new country 

ap country XX,YY,ZZ

Then no shut the radios, go individually to AP's and change or you can do via CLI. Please refer the below article by Rasika.

https://mrncciew.com/2013/04/07/configuring-country-codes-on-wlc/

[Mahmoud]

Hello,

I have added the correct country code to the AP and I can see the interface 802.11a/n/ac changed to be supported under regulatory domain but still down under oper status

kindly advise

[Arshad Safrulla]

You need to set the country under individual AP. (follow the document, Rasika has a very informative blog and one of my trusted resources for anything wireless)

Then reboot the AP. If it is not coming up, please post the console logs from AP.

[Leo Laohoo]

Console into the AP and reboot the AP. 
Post the entire boot-up process.