BYOD portal - Your browser is currently unsupported

[erichusidley]

Cisco WLC 5520 8.5.160 and ISE 2.7.

Original the issues to setup Cisco BYOD EAP-TLS policy:

(1) iPhone couldn't redirect BYOD portal page. 

(2) Error message "Your browser is currently unsupported".

Anyone had those type of issues before with iPhones and ISE BYOD.

I am not sure the issues are caused by WLC or ISE settings.

Thanks,

[Dustin Anderson]

You have to turn off the connection popup window as it's a stripped down browser and can't do the scripts it's trying to run to detect the system.

On the SSID, under security/ Layer3 set Captive Network Assistant Bypass to enable.

(This is an odd setting as setting to enable disables the popup)

Downside is they have to manually pull up a browser to register.

[phake]

Hello! Thanks for your post. It's helped us realize our "Your browser is currently unsupported" issue is something to do with the Captive Portal (captive.apple.com). 
I noticed this is the case for any device over iOS 15.x. How is Cisco solving this issue? There has got to be a large amount of customers having this issue right now. No one is going to figure out how to go to Safari, and then go to a non-cached website to activate the redirect portal.
Do we have to detect the version of the device? Can we just skip that part? 

[patoberli]

Please open a TAC for this and keep us updated. Hopefully this is something they fix in a future WLC update (if it's indeed a bug/issue on the WLC). 

[phake]

Ok, I've had a ticket open. SR 692538402. 

[kimhab.hay]

Dear All,

I also facing this issue right now and already opened the case with TAC to support, but not yet found the solution yet.

anyone fixed it then please let me know. Thank in advance