Hello everyone,
I'm trying to figure out a frustrating issue.
Attempting an install of APSP6 keeps bombing out and I'm unsure what steps to take next.
Software: Version 17.09.04a
ROM: 17.3(3r)
Error in question:
Dec 13 21:21:01 Eastern: %INSTALL-3-OPERATION_ERROR_MESSAGE: Chassis 1 R0/0: install_engine: Failed to install_add package bootflash:C9800-universalk9_wlc.17.09.04a.CSCwh93727.SPA.apsp.bin, Error: FAILED: install_add /bootflash/C9800-universalk9_wlc.17.09.04a.CSCwh93727.SPA.apsp.bin: Improper State./bootflash/C9800-universalk9_wlc.17.09.03.CSCwe97460.SPA.apsp.bin not present. Please restore file for stability.
C9800-universalk9_wlc.17.09.03.CSCwe97460.SPA.apsp.bin (APSP1) is not on the controller at all when I try to install C9800-universalk9_wlc.17.09.04a.CSCwh93727.SPA.apsp.bin (APSP6)
I have tried from the webui and cli to install the APSP and it fails each time.
C9800-universalk9_wlc.17.09.03.CSCwe97460.SPA.apsp.bin is mentioned in an error each time, so clearly there is something deeper in the controller that is wrong.
I have attempted failovers and reloads and during bootup, I also get this error.
RSA Signed RELEASE Image Signature Verification Successful.
Image validated
Dec 14 01:48:55.694: %BOOT-3-BOOTTIME_SMU_MISSING_DETECTED: R0/0: install_engine: SMU file /bootflash/C9800-universalk9_wlc.17.09.03.CSCwe97460.SPA.apsp.bin missing and system impact will be unknown
This is my show install summary
show install summary
[ Chassis 1/R0 2/R0 ] Installed Package(s) Information:
State (St): I - Inactive, U - Activated & Uncommitted,
C - Activated & Committed, D - Deactivated & Uncommitted
--------------------------------------------------------------------------------
Type St Filename/Version
--------------------------------------------------------------------------------
IMG C 17.09.04a.0.6
--------------------------------------------------------------------------------
Auto abort timer: inactive
--------------------------------------------------------------------------------
I have even tried reinstalling APSP1.
Below are the webui logs of that attempt.
NSTALL ADD OPERATION:
--- Analyzing file C9800-universalk9_wlc.17.09.03.CSCwe97460.SPA.apsp.bin ---
Package Type is APSP
Initiating INSTALL_ADD operation for the package C9800-universalk9_wlc.17.09.03.CSCwe97460.SPA.apsp.bin
install_add: START Wed Dec 13 21:28:41 Eastern 2023
install_add: Adding SMU
install_add: Checking whether new add is allowed ....
install_add: install-add is allowed.
--- Starting initial file syncing ---
[1]: Copying bootflash:C9800-universalk9_wlc.17.09.03.CSCwe97460.SPA.apsp.bin from chassis 1/R0 to chassis 2/R0
[2]: Finished copying to chassis 2/R0
Info: Finished copying bootflash:C9800-universalk9_wlc.17.09.03.CSCwe97460.SPA.apsp.bin to the selected chassis
Finished initial file syncing
--- Starting SMU Add operation ---
Performing SMU_ADD on all members
[1] SMU_ADD package(s) on chassis 1/R0
FAILED: install_add /bootflash/C9800-universalk9_wlc.17.09.03.CSCwe97460.SPA.apsp.bin: Invalid installation package. Version 17.09.03 does not match with 17.09.04a.0.6.
[1] Finished SMU_ADD on chassis 1/R0
[2] SMU_ADD package(s) on chassis 2/R0
FAILED: install_add /bootflash/C9800-universalk9_wlc.17.09.03.CSCwe97460.SPA.apsp.bin: Invalid installation package. Version 17.09.03 does not match with 17.09.04a.0.6.
[2] Finished SMU_ADD on chassis 2/R0
Checking status of SMU_ADD on [1/R0 2/R0]
SMU_ADD: Passed on []. Failed on [1/R0 2/R0]
Finished SMU Add operation
FAILED: install_add exit(1) Wed Dec 13 21:29:53 Eastern 2023
Any help at this point would be greatly appreciated!
