cisco 3802i flashing red then green. unable to ping

[jeffreytayag]

cisco 3802i flashing red then green. unable to ping

[balaji.bandi]

connect the console cable and post complete boot logs here.

high level it trying to connect to WLC in the process as per my experience of this RED - GREEN

do you have WLC in the environment ? if so does the AP get IP address from DHCP and you have option 43 to join WLC ?

[jeffreytayag]

yes we do have WLC. first thing that i do is unplug then replug the AP to the Switch it works but after 3 days it starts to give red and green blink led status it is also unable to ping now. the AP to high to reach.

[Leo Laohoo]

RMA the AP.

[jeffreytayag]

thank you very much for your time.

[Wes Schochet]

If you don’t have maintenance on your APs (we never do) you can’t call TAC.  However, APs have a lifetime warranty, but you have to return/replace them through your vendor.

[Leo Laohoo]

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@Wes Schochet wrote:
If you don’t have maintenance on your APs (we never do) you can’t call TAC.

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Lifetime Hardware Warranty does not require a maintenance contract.  Just contact TAC, provide proof of ownership and wait for the replacement unit to arrive.  That's it.  

[balaji.bandi]

that information is helpful, when that occurs have you collected any Logs from AP.

if this keep happening raise TAC for RMA.

[jeffreytayag]

thank you very much for your time.