Cisco Acess point 2802I-E-k9 flashing green with endless restarts

[Kim131]

Hi All,

I have a cisco AP-2802I flashing green and blue,  After attaching a console I could see it reboots every 60 seconds with tthe following error. Please note that other APs (Lightweight Access Point) of the same model are working fine with WLC 3504.

[*04/02/2021 03:06:24.0762] (write)Unable to open I2C device interface (/dev/act2) for ACT2 (file = -1)
[*04/02/2021 03:06:24.0762]
[*04/02/2021 03:06:24.0762] (write)Unable to open I2C device interface (/dev/act2) for ACT2 (file = -1)
[*04/02/2021 03:06:24.0762]
[*04/02/2021 03:06:24.0762] (write)Unable to open I2C device interface (/dev/act2) for ACT2 (file = -1)
[*04/02/2021 03:06:24.0762]
[*04/02/2021 03:06:24.0762] (write)Unable to open I2C device interface (/dev/act2) for ACT2 (file = -1)
[*04/02/2021 03:06:24.0762]
[*04/02/2021 03:06:24.0762] (write)Unable to open I2C device interface (/dev/act2) for ACT2 (file = -1)
[*04/02/2021 03:06:24.0762]
[*04/02/2021 03:06:24.0763] (write)Unable to open I2C device interface (/dev/act2) for ACT2 (file = -1)
[*04/02/2021 03:06:24.0767]
[*04/02/2021 03:06:24.0768] (ACT2Boot) Hardware is NOT Cisco (c) authentic [04/02/2021 03:06:25.0700] PCI: enabling device 0000:00:02.0 (0140 -> 0143)

Assistance please 

[balaji.bandi]

what is the code you using on WLC and AP ?

Post complete boot log of the AP from power on to until you getting error - try factory reset see if that works ?

Still Issu contact TAC for RMA.

check below Bug :

https://quickview.cloudapps.cisco.com/quickview/bug/CSCuy03596

[Kim131]

Thanks Balaji

Code is CH

Here is the boot log: 

General initialization - Version: 1.0.0
Detected Device ID 6920
Master bootloder version 1.34
High speed PHY - Version: 2.0
BoardId = 0x21board SerDes lanes topology details:
| Lane # | Speed| Type |
------------------------------|
| 1 | 0 | SGMII1 |
| 2 | 5 | PCIe1 |
| 4 | 5 | PCIe2 |
| 5 | 0 | SGMII2 |
-------------------------------
:** Link is Gen1, check the EP capability
PCIe, Idx 1: Link upgraded to Gen2 based on client cpabilities
:** Link is Gen1, check the EP capability
PCIe, Idx 2: Link upgraded to Gen2 based on client cpabilities
High speed PHY - Ended Successfully
DDR4 Training Sequence - Ver TIP-0.23.(Sublib 0.8)0
DDR4 Training Sequence - Switching XBAR Window to FastPath Window
DDR4 Training Sequence - Ended Successfully
BootROM: Image checksum verification PASSED
BootROM: Boot image signature verification PASSED

____ _
/ ___|(_) ___ ___ ___
| | | |/ __| / __|/ _ \
| |___ | |\__ \| (__| (_) |
\____||_||___/ \___|\___/
_ _ ____ _
| | | | | __ ) ___ ___ | |_
| | | |___| _ \ / _ \ / _ \| __|
| |_| |___| |_) | (_) | (_) | |_
\___/ |____/ \___/ \___/ \__|
** LOADER **

U-Boot 2013.01-gacaad15 (Aug 18 2019 - 20:12:19) SDK version: 2015_T2.0p10

Board: Barbados-2K
SoC: MV88F6920 Rev A1
running 2 CPUs
CPU: ARM Cortex A9 MPCore (Rev 1) LE
CPU 0
CPU @ 1800 [MHz]
L2 @ 900 [MHz]
TClock @ 250 [MHz]
DDR4 @ 900 [MHz]
DDR4 32 Bit Width,FastPath Memory Access, DLB Enabled, ECC Disabled
DRAM: 1 GiB

RST I2C0
NAND: 256 MiB
SF: Detected MX25L3205D with page size 64 KiB, total 4 MiB
PCI-e 1 (IF 0 - bus 0) Root Complex Interface, Detected Link X1, GEN 2.0
PCI-e 2 (IF 1 - bus 1) Root Complex Interface, Detected Link X1, GEN 2.0

Map: Code: 0x3fed9000:0x3ffadc40
BSS: 0x3ffef704
Stack: 0x3f9c8f20
Heap: 0x3f9c9000:0x3fed9000
U-Boot Environment: 0x00100000:0x00110000 (SPI)

Board configuration:
| port | Interface | PHY address |
|--------|------------|--------------|
| egiga1 | SGMII | 0x01 |
| egiga2 | SGMII | 0x00 |
Net: , egiga1, egiga2 [PRIME]
Hit ESC key to stop autoboot: 0
Creating 1 MTD partitions on "nand0":
0x000000200000-0x000010000000 : "mtd=2"
UBI: attaching mtd1 to ubi0
UBIFS: mounted UBI device 0, volume 0, name "part1"
Loading file 'part1/part.bin' to addr 0x02000000 with size 6334373 (0x0060a7a5)...
Done
SF: Detected MX25L3205D with page size 64 KiB, total 4 MiB

Checking image signing.
Image signing verification success, continue to run...
## Booting kernel from Legacy Image at 02000000 ...
Image Name: Barbados Firmware Image
Created: 2020-11-04 5:03:20 UTC
Image Type: ARM Linux Multi-File Image (uncompressed)
Data Size: 6333365 Bytes = 6 MiB
Load Address: 00008000
Entry Point: 00008000
Contents:
Image 0: 4203400 Bytes = 4 MiB
Image 1: 2113809 Bytes = 2 MiB
Image 2: 16137 Bytes = 15.8 KiB
Verifying Checksum ... OK
## Loading init Ramdisk from multi component Legacy Image at 02000000 ...
## Flattened Device Tree from multi component Image at 02000000
Booting using the fdt at 0x026064ec
Loading Multi-File Image ... OK
OK
reserving fdt memory region: addr=0 size=4000
Loading Device Tree to 01ff9000, end 01ffff08 ... OK

Starting Device Tree update ('fdt_skip_update' = no)

Limit DDR size at 3GB due to power of 2 requirement of Address decoding
Updating device tree successful

Starting kernel ...

[01/01/1970 00:00:00.0000] Built 1 zonelists in Zone order, mobility grouping on. Total pages: 260096
[01/01/1970 00:00:00.0000] Memory: 1025844K/1048576K available (5743K kernel code, 407K rwdata, 2472K rodata, 359K init, 478K bss, 22732K reserved)
[01/01/1970 00:00:00.1200] CPU1: Booted secondary processor
[01/01/1970 00:00:01.4300] buginf tty flushing thread started, ttyport=bf341000
[01/01/1970 00:00:01.5200] m25p80 spi1.0: found mx25l3206, expected n25q032
[*01/01/1970 00:00:02.6050] buginf() enabled.
[*01/01/1970 00:00:02.6146] Made it into bootsh: Nov 4 2020 04:55:35 T-a9e4eaf8ccf0cad1ba59eaa8794b7332dbca2d5a-ga9e4eaf8-aut
[*01/01/1970 00:00:10.4467] bootsh mini ramfs booted /bootpart/part1/ramfs_data_cisco.cpio.lzma

Welcome to Cisco.

Usage of this device is governed by Cisco's End User License Agreement,
available at:
http://www.cisco.com/c/en/us/td/docs/general/warranty/English/EU1KEN_.html.

Restricted Rights Legend

Use, duplication, or disclosure by the Government is subject to
restrictions as set forth in subparagraph (c) of the Commercial
Computer Software - Restricted Rights clause at FAR sec. 52.227-19 and
subparagraph (c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

Cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

This product contains some software licensed under the
"GNU General Public License, version 2" provided with
ABSOLUTELY NO WARRANTY under the terms of
"GNU General Public License, version 2", available here:
http://www.gnu.org/licenses/old-licenses/gpl-2.0.html

This product contains some software licensed under the
"GNU Library General Public License, version 2" provided
with ABSOLUTELY NO WARRANTY under the terms of "GNU Library
General Public License, version 2", available here:
http://www.gnu.org/licenses/old-licenses/lgpl-2.0.html

This product contains some software licensed under the
"GNU Lesser General Public License, version 2.1" provided
with ABSOLUTELY NO WARRANTY under the terms of "GNU Lesser
General Public License, version 2.1", available here:
http://www.gnu.org/licenses/old-licenses/lgpl-2.1.html

This product contains some software licensed under the
"GNU General Public License, version 3" provided with
ABSOLUTELY NO WARRANTY under the terms of
"GNU General Public License, Version 3", available here:
http://www.gnu.org/licenses/gpl.html.

This product contains some software licensed under the
"GNU Affero General Public License, version 3" provided
with ABSOLUTELY NO WARRANTY under the terms of
"GNU Affero General Public License, version 3", available here:
http://www.gnu.org/licenses/agpl-3.0.html.

[*01/01/1970 00:00:32.3708] /init: ioctl(SIOCGIFHWADDR): wired0: No such device
[*01/01/1970 00:00:32.3738] /init: ioctl(SIOCGIFHWADDR): wired0: No such device
[*01/01/1970 00:00:32.4455] /init: ioctl(SIOCGIFHWADDR): wired0: No such device
[*01/01/1970 00:00:32.4485] /init: ioctl(SIOCGIFHWADDR): wired0: No such device
[ OK ] Reached target Timers.
[ OK ] Reached target Cisco File Systems (Pre).
[ OK ] Created slice -.slice.
[ OK ] Listening on udev Kernel Socket.
[ OK ] Listening on udev Control Socket.
[ OK ] Created slice system.slice.
Starting Cisco UBIFS reformat/mount...
Starting udev Coldplug all Devices...
Starting udev Kernel Device Manager...
[ OK ] Created slice system-serial\x2dgetty.slice.
[ OK ] Listening on Delayed Shutdown Socket.
[ OK ] Reached target Sockets.
[ OK ] Reached target Slices.
[ OK ] Started udev Kernel Device Manager.
[ OK ] Started Cisco UBIFS reformat/mount.
Starting Cisco early mount...
[ OK ] Started Cisco early mount.
[ OK ] Reached target Local File Systems (Pre).
Starting Cisco system time setup...
Starting Cisco fips check...
[*12/15/2019 23:59:59.0439] Last reload time: Apr 2 03:30:28 2021
[*04/02/2021 Starting Cisco platform file generation...
Starting Cisco seed generation...
[ OK ] Started Cisco system time setup.
[ OK ] Started Cisco seed generation.
[ OK ] Started Cisco fips check.
[ OK ] Started udev Coldplug all Devices.
[ OK ] Started Cisco platform file generation.
Starting Cisco btldr service...
[ OK ] Started Cisco btldr service.
[ OK ] Reached target Local File Systems.
Starting Cisco pkg install service...
Starting Cisco S10 boot service...
[*04/02/2021 03:30:29.3302] GCM-128 POST passed
[*04/02/2021 03:30:29.3303] GCM-256 POST passed
Starting Security Auditing Service...
[*04/02/2021 03:30:31.0777] parameter passed without an option given
[*04/02/2021 03:30:31.1282] 11
[ OK ] Started Cisco system time saving.
Starting Cisco system time saving...
[*04/02/2021 03:30:31.3158] Active version: 8.10.142.0
[*04/02/2021 03:30:31.3189] Backup version: 8.8.130.0
Starting Cisco act2 check...
[ OK ] Started Security Auditing Service.
[04/02/2021 03:30:31.9900] PCI: enabling device 0000:00:02.0 (0140 -> 0143)
[04/02/2021 03:30:32.0800] PCI: enabling device 0000:02:00.0 (0140 -> 0142)
[ OK ] Started Cisco pkg install service.
[04/02/2021 03:30:38.3200] PCI: enabling device 0000:00:03.0 (0140 -> 0143)
[04/02/2021 03:30:38.4000] PCI: enabling device 0000:03:00.0 (0140 -> 0142)
[ *** ] (2 of 2) A start job is running for...10 boot service (16s / 1min 35s)[*04/02/2021 03:30:31.7813]
[*04/02/2021 03:30:31.7813] (write)Unable to open I2C device interface (/dev/act2) for ACT2 (file = -1)
[*04/02/2021 03:30:31.7813]
[*04/02/2021 03:30:31.7813] (write)Unable to open I2C device interface (/dev/act2) for ACT2 (file = -1)
[*04/02/2021 03:30:31.7814]
[*04/02/2021 03:30:31.7814] (write)Unable to open I2C device interface (/dev/act2) for ACT2 (file = -1)
[*04/02/2021 03:30:31.7814]
[*04/02/2021 03:30:31.7814] (write)Unable to open I2C device interface (/dev/act2) for ACT2 (file = -1)
[*04/02/2021 03:30:31.7814]
[*04/02/2021 03:30:31.7814] (write)Unable to open I2C device interface (/dev/act2) for ACT2 (file = -1)
[*04/02/2021 03:30:31.7814]
[*04/02/2021 03:30:31.7814] (write)Unable to open I2C device interface (/dev/act2) for ACT2 (file = -1)
[*04/02/2021 03:30:31.7819]
[*04/02/2021 03:30:31.7819] (ACT2Boot) Hardware is NOT Cisco (c) authentic
[*04/02/2021 03:30:31.7819] System will reboot in 10 seconds ...
[*04/02/2021 03:30:31.7886] device wired0 entered promiscuous mode
[*04/02/2021 03:30:32.1611] wifi0: Initializing TX ring
[*04/02/2021 03:30:32.1654] wifi0: Initializing RX ring
[*04/02/2021 03:30:32.1702] wifi0: prepare firmware downloading
[*04/02/2021 03:30:32.9588] wifi0: Firmware downloading
[*04/02/2021 03:30:34.1763] 0;<30>systemd[1]: Started Cisco pkg install service.
[*04/02/2021 03:30:34.6863] 0;0;0;0;0;0;0;
[*04/02/2021 03:30:37.8623] Firmware download complete
[*04/02/2021 03:30:38.0603] wifi0: Getting HW specs. Retrying for 3
[*04/02/2021 03:30:38.0605] Mac_Init
[*04/02/2021 03:30:38.0609] Preparing to set HW specs
[*04/02/2021 03:30:38.0612] FIPS enc aes-ccmp Verified
[*04/02/2021 03:30:38.0613] FIPS dec aes-ccmp Verified
[*04/02/2021 03:30:38.0614] FIPS enc aes-ccmp-256 Verified
[*04/02/2021 03:30:38.0615] FIPS dec aes-ccmp-256 Verified
[*04/02/2021 03:30:38.0616] FIPS enc aes-gcmp Verified
[*04/02/2021 03:30:38.0617] FIPS dec aes-gcmp Verified
[*04/02/2021 03:30:38.0618] FIPS enc aes-gcmp-256 Verified
[*04/02/2021 03:30:38.0619] FIPS dec aes-gcmp-256 Verified
[*04/02/2021 03:30:38.4826] wifi1: Initializing TX ring
[*04/02/2021 03:30:38.4860] wifi1: Initializing RX ring
[*04/02/2021 03:30:38.4906] wifi1: prepare firmware downloading
[*04/02/2021 03:30:39.2748] wifi1: Firmware downloading
[*04/02/2021 03:30:40.4903] 0;0;0;... rebooting now!
[*04/02/2021 03:30:42.0223] 0;0;0;0;
[*04/02/2021 03:30:43.6263] Firmware download complete
[*04/02/2021 03:30:43.8203] wifi1: Getting HW specs. Retrying for 3
[*04/02/2021 03:30:43.8205] Mac_Init
[*04/02/2021 03:30:43.8208] Preparing to set HW specs
[*04/02/2021 03:30:43.8211] FIPS enc aes-ccmp Verified
[*04/02/2021 03:30:43.8212] FIPS dec aes-ccmp Verified
[*04/02/2021 03:30:43.8213] FIPS enc aes-ccmp-256 Verified
[*04/02/2021 03:30:43.8214] FIPS dec aes-ccmp-256 Verified
[*04/02/2021 03:30:43.8215] FIPS enc aes-gcmp Verified
[*04/02/2021 03:30:43.8216] FIPS dec aes-gcmp Verified
[*04/02/2021 03:30:43.8217] FIPS enc aes-gcmp-256 Verified
[*04/02/2021 03:30:43.8218] FIPS dec aes-gcmp-256 Verified
[*04/02/2021 03:30:44.8821] Last reload reason : 21:
[ OK ] Started Cisco S10 boot service.
Starting Cisco nolan service...
Starting Cisco nss service...
[*04/02/2021 03:30:45.2951] Initializing NSS Firmware
Starting Cisco watchdog...
[ OK ] Started Cisco nolan service.
[ OK ] Started Cisco watchdog.
[ OK ] Stopped target Timers.
[ OK ] Removed slice system-serial\x2dgetty.slice.
[ OK ] Stopped target Slices.
[ OK ] Stopped target Sockets.
Stopping Cisco system time saving...
[*04/02/2021 03:30:45.7891]
[*04/02/2021 03:30:45.7891] Writing reload timestamp (Fri Apr 2 03:30:45 UTC 2021) to disk
[*04/02/2021 03:30:45.7891]
Stopping Securit[04/02/2021 03:30:46.0200] audit_printk_skb: 36 callbacks suppressed
y Auditing Service...
Stopping Cisco watchdog...
Stopping Cisco nolan service...
[ OK ] Stopped Cisco pkg install service.
Stopping Cisco pkg install service...
[ OK ] Stopped Security Auditing Service.
[ OK ] Stopped Cisco act2 check.
[ OK ] Stopped Cisco nss service.
[ OK ] Stopped Cisco watchdog.
[ OK ] Stopped Cisco system time saving.
[ OK ] Stopped Cisco nolan service.
[ OK ] Stopped Cisco S10 boot service.
Stopping Cisco S10 boot service...
[ OK ] Stopped target Local File Systems.
Unmounting /firmware...
[ OK ] Stopped Cisco fips check.
Stopping Cisco fips check...
Unmounting /storage...
Unmounting /sys/kernel/debug...
[ OK ] Stopped Cisco system time setup.
Stopping Cisco system time setup...
[ OK ] Stopped Cisco btldr service.
Stopping Cisco btldr service...
[ OK ] Stopped Cisco platform file generation.
Stopping Cisco platform file generation...
Unmounting /tmp...
Stopping Cisco seed generation...
[ OK ] Unmounted /firmware.
[ OK ] Unmounted /storage.
[ OK ] Unmounted /sys/kernel/debug.
[ OK ] Unmounted /tmp.
[ OK ] Stopped Cisco seed generation.
[ OK ] Reached target Unmount All Filesystems.
[ OK ] Stopped target Local File Systems (Pre).
[ OK ] Stopped Cisco early mount.
Stopping Cisco early mount...
[ OK ] Stopped Cisco UBIFS reformat/mount.
Stopping Cisco UBIFS reformat/mount...
[ OK ] Removed slice system.slice.
[ OK ] Removed slice -.slice.
[ OK ] Reached target Shutdown.
[ OK ] Reached target Final Step.
Starting Reboot...
[ OK ] Stopped target Cisco File Systems (Pre).
[04/02/2021 03:30:48.7800] reboot: Restarting system

BootROM - 1.78
Booting from SPI flash, Secure mode
BootROM: RSA Public key verification PASSED
BootROM: CSK block signature verification PASSED
BootROM: Boot header signature verification PASSED
BootROM: Box ID verification PASSED
BootROM: JTAG is disabled

[Kasun Bandara]

@Kim131 I think you better contact TAC for this issue.

[marce1000]

       - FYI : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvh28709

 M.