Cisco AP 2802I won't join WCL 2504

[adnanimarwane1]

Hi All,

Cisco AP 2802I-I-K9, AP Running Image 8.2.141.0, Couldn't joint with WLC-2504 software version 8.2.141.0.But AP 2602I,1702I and 3602I can register with WLC and working fine.  getting below error from the AP2802I

[*04/20/2017 08:02:34.7021] Discovery Request sent to 255.255.255.255 with discovery type set to CAPWAP_DISCOVERY_TYPE_UNKNOWN(0)
[*04/20/2017 08:02:34.7024] Discovery Response from 10.97.41.67
[*04/20/2017 08:02:35.0001] Discovery Response from 10.97.41.67
[*04/20/2017 08:02:35.0000] CAPWAP State: DTLS Setup
[*04/20/2017 08:02:36.6481] CAPWAP State: Join
[*04/20/2017 08:02:36.6491] Sending Join request to 10.97.41.67 through port 5256
[*04/20/2017 08:02:41.3344] Join Response from 10.97.41.67
[*04/20/2017 08:02:41.3345] CAPWAP State: Image Data
[*04/20/2017 08:02:41.3346] CAPWAP State: Configure
[*04/20/2017 08:02:41.3590] DTLS: packet too old or a replay distance=0, this_seq_num=1, last_seq_num=1
[*04/20/2017 08:03:26.9426] GOING BACK TO DISCOVER MODE
[*04/20/2017 08:03:26.9429] CAPWAP State: DTLS Teardown
[*04/20/2017 08:03:31.6948] CAPWAP State: Discovery
[*04/20/2017 08:03:31.6959] Discovery Request sent to 10.97.41.67 with discovery type set to CAPWAP_DISCOVERY_TYPE_STATIC_CONFIG(1)
[*04/20/2017 08:03:41.7124] Discovery Request sent to 10.97.41.67 with discovery type set to CAPWAP_DISCOVERY_TYPE_STATIC_CONFIG(1)
[*04/20/2017 08:03:41.7143] Discovery Request sent to 255.255.255.255 with discovery type set to CAPWAP_DISCOVERY_TYPE_UNKNOWN(0)
[*04/20/2017 08:03:41.7145] Discovery Response from 10.97.41.67
[*04/20/2017 08:03:42.0002] Discovery Response from 10.97.41.67
[*04/20/2017 08:03:42.0000] CAPWAP State: DTLS Setup
[*04/20/2017 08:03:43.6641] CAPWAP State: Join
[*04/20/2017 08:03:43.6651] Sending Join request to 10.97.41.67 through port 5256
[*04/20/2017 08:03:48.3266] Join Response from 10.97.41.67
[*04/20/2017 08:03:48.3267] CAPWAP State: Image Data
[*04/20/2017 08:03:48.3267] CAPWAP State: Configure
[*04/20/2017 08:03:48.3486] DTLS: packet too old or a replay distance=0, this_seq_num=1, last_seq_num=1
[*04/20/2017 08:04:33.9369] GOING BACK TO DISCOVER MODE
[*04/20/2017 08:04:33.9372] CAPWAP State: DTLS Teardown
[*04/20/2017 08:04:38.6892] CAPWAP State: Discovery
[*04/20/2017 08:04:38.6903] Discovery Request sent to 10.97.41.67 with discovery type set to CAPWAP_DISCOVERY_TYPE_STATIC_CONFIG(1)
[*04/20/2017 08:04:48.7026] Discovery Request sent to 10.97.41.67 with discovery type set to CAPWAP_DISCOVERY_TYPE_STATIC_CONFIG(1)
[*04/20/2017 08:04:48.7036] Discovery Request sent to 255.255.255.255 with discovery type set to CAPWAP_DISCOVERY_TYPE_UNKNOWN(0)
[*04/20/2017 08:04:48.7039] Discovery Response from 10.97.41.67
[*04/20/2017 08:04:48.0001] Discovery Response from 10.97.41.67
[*04/20/2017 08:04:48.0000] CAPWAP State: DTLS Setup
[*04/20/2017 08:04:49.6474] CAPWAP State: Join
[*04/20/2017 08:04:49.6484] Sending Join request to 10.97.41.67 through port 5256
[*04/20/2017 08:04:54.3316] Join Response from 10.97.41.67
[*04/20/2017 08:04:54.3317] CAPWAP State: Image Data
[*04/20/2017 08:04:54.3317] CAPWAP State: Configure
[*04/20/2017 08:04:54.3558] DTLS: packet too old or a replay distance=0, this_seq_num=1, last_seq_num=1
[*04/20/2017 08:05:39.9426] GOING BACK TO DISCOVER MODE
[*04/20/2017 08:05:39.9429] CAPWAP State: DTLS Teardown
[*04/20/2017 08:05:44.6949] CAPWAP State: Discovery
[*04/20/2017 08:05:44.6960] Discovery Request sent to 10.97.41.67 with discovery type set to CAPWAP_DISCOVERY_TYPE_STATIC_CONFIG(1)
[*04/20/2017 08:05:54.7087] Discovery Request sent to 10.97.41.67 with discovery type set to CAPWAP_DISCOVERY_TYPE_STATIC_CONFIG(1)
[*04/20/2017 08:05:54.7120] Discovery Request sent to 255.255.255.255 with discovery type set to CAPWAP_DISCOVERY_TYPE_UNKNOWN(0)
[*04/20/2017 08:05:54.7122] Discovery Response from 10.97.41.67
[*04/20/2017 08:05:55.0001] Discovery Response from 10.97.41.67
[*04/20/2017 08:05:55.0000] CAPWAP State: DTLS Setup
[*04/20/2017 08:05:56.6446] CAPWAP State: Join
[*04/20/2017 08:05:56.6456] Sending Join request to 10.97.41.67 through port 5256
[*04/20/2017 08:06:01.3290] Join Response from 10.97.41.67
[*04/20/2017 08:06:01.3290] CAPWAP State: Image Data
[*04/20/2017 08:06:01.3291] CAPWAP State: Configure
[*04/20/2017 08:06:01.3555] DTLS: packet too old or a replay distance=0, this_seq_num=1, last_seq_num=1
[*04/20/2017 08:06:46.9392] GOING BACK TO DISCOVER MODE
[*04/20/2017 08:06:46.9395] CAPWAP State: DTLS Teardown
[*04/20/2017 08:06:51.6915] CAPWAP State: Discovery
[*04/20/2017 08:06:51.6925] Discovery Request sent to 10.97.41.67 with discovery type set to CAPWAP_DISCOVERY_TYPE_STATIC_CONFIG(1)
[*04/20/2017 08:07:01.7050] Discovery Request sent to 10.97.41.67 with discovery type set to CAPWAP_DISCOVERY_TYPE_STATIC_CONFIG(1)
[*04/20/2017 08:07:01.7061] Discovery Request sent to 255.255.255.255 with discovery type set to CAPWAP_DISCOVERY_TYPE_UNKNOWN(0)
[*04/20/2017 08:07:01.7063] Discovery Response from 10.97.41.67
[*04/20/2017 08:07:02.0001] Discovery Response from 10.97.41.67
[*04/20/2017 08:07:02.0000] CAPWAP State: DTLS Setup
[*04/20/2017 08:07:03.6600] CAPWAP State: Join
[*04/20/2017 08:07:03.6610] Sending Join request to 10.97.41.67 through port 5256
[*04/20/2017 08:07:08.3315] Join Response from 10.97.41.67
[*04/20/2017 08:07:08.3315] CAPWAP State: Image Data
[*04/20/2017 08:07:08.3316] CAPWAP State: Configure
[*04/20/2017 08:07:08.3562] DTLS: packet too old or a replay distance=0, this_seq_num=1, last_seq_num=1

some help would be great.

thanks in advance.

Marouane

[Sandeep Choudhary]

Paste the output of these commands:

sh sysinfo from WLC

sh version from AP

I will recommend to upgrade the SW version to the stable version: 8.2.151.0

https://software.cisco.com/download/release.html?mdfid=283848165&flowid=24841&softwareid=280926587&release=8.0.140.0&relind=AVAILABLE&rellifecycle=ED&reltype=latest

Regards

Dont forget to rate helpful posts

[adnanimarwane1]

Hi Sandeep, 

i already upgrade the WLC to the version 8.2.151.0, it didn't help and the problem still the same.

please find attached the outputs that you demanded.

thank you.

[Sandeep Choudhary]

You have wrong Regularity domain AP"AP 2802I-I-K9". (Its for Egypt)

You are in Europe and It must be AP 2802I-E-K9. (E means Europe)

Please check with your supplier and change it.

Regards

Dont forget to rate helpful posts

[patoberli · Accepted solution]

It might be an issue with the configured country. On the WLC it's France (or I confuse it with the location BLE), while your AP is an -I model, meaning it's not allowed for France.

See here: http://www.cisco.com/c/dam/assets/prod/wireless/wireless-compliance-tool/index.html

Just search for -i to find all Countries allowed for an -i AP.

It might also be something else entirely, can you output the console log of the AP while it's booting and trying to join the controller?

[adnanimarwane1]

Hi patoberli, 

thanks for your response, i will check the Regularity domain with our Presales service.

please find attached the output that demanded.

best regards.

MArouane

[patoberli]

Thanks. I'm fairly sure it's caused by the wrong regulatory domain of the AP.

[adnanimarwane1]

Hi, 

the problem was caused by a regulatory domain mismatch as you said.

you have to add the country that supports -I regulatory domain on the WLC configuration.

thanks a lot guys.

Marouane.

[patoberli]

Hi Marouane

If you plan to use the -I AP in France, trade it for an -E model, or you might get in conflict with the local authority if you use channels/transmit power that isn't allowed in France.