06-28-2022 10:15 AM - edited 06-28-2022 10:17 AM
Hello,
We just installed a new 9800-CL controller and updated to prime 3.9 for support of it. Pime says AP Discovery is complete and Telemetry Status is a success but it has not found any of our AP's yet. We have 2702's and we have C9115AXI access points. Does anyone know how to get prime to see our access points?
Thanks,
Mike
Solved! Go to Solution.
06-30-2022 07:54 PM
It can be in managed state but with partial collection failure, check all the tabs and see if you see partial collection failure for that controller anywhere, additionally to View details about the information that was collected from the device hover your mouse over the Inventory Collection Status field and clicking the icon that appears, let us know if You see any failure there.
hope this helps
07-20-2022 05:40 AM
I did find an error that said, Catalyst 9800 Telemetry coral connection failure for device Please check the coral connection. After rebooting the WLC the AP's showed up for me.
06-28-2022 10:23 AM
Hi
Does the WLC is "managed" on cisco Prime?
06-28-2022 10:25 AM
Hi Flavio,
Yes it shows as managed and shows under the wireless controller device type as well.
06-28-2022 11:12 AM
Do you have any Firewall between Prime and Cat 9800, then you need to open some ports mentioned below document :
Communication between C9800 and Prime Infrastructure uses different ports.
06-30-2022 07:54 AM
Hi BB,
No there is no firewall between the two. Are there any commands you would like to see the output of?
Thanks,
Mike
06-30-2022 09:57 AM
is the PI 3.9 and did you added Patch 1 ?
06-30-2022 01:11 PM
Hello,
Yes, I have 3.9 and patch 1.
Prime Infrastructure 3.9 Device Pack 1 | Device Support | 1.0 | Installed |
PI 3.9.1 Maintenance Release | Critical Fixes | 1.0.21 | Installed |
06-30-2022 07:54 PM
It can be in managed state but with partial collection failure, check all the tabs and see if you see partial collection failure for that controller anywhere, additionally to View details about the information that was collected from the device hover your mouse over the Inventory Collection Status field and clicking the icon that appears, let us know if You see any failure there.
hope this helps
07-11-2022 09:50 AM
Hello,
If I hold my mouse over the "i" icon it pops up a box that says
| ||
Collection Status: Collection completed successfully |
I don't see any failures anywhere for it.
Thanks,
Mike
07-20-2022 05:40 AM
I did find an error that said, Catalyst 9800 Telemetry coral connection failure for device Please check the coral connection. After rebooting the WLC the AP's showed up for me.
07-11-2022 10:06 AM - edited 07-11-2022 10:09 AM
- For an overall view on Prime info's concerning compatibility with network devices go here : https://www.cisco.com/c/en/us/support/cloud-systems-management/prime-infrastructure/products-device-support-tables-list.html , also note when viewing a particular excell pay attention to the requirements concerning software version(s) too.
Prime could also be hampered by this bug : https://bst.cisco.com/bugsearch/bug/CSCvu26309
M.
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