Cisco Switch not detecting Access Point

[BGH]

 I have a Ruckus AP model H320 (Mac: 7047.7726.67b0) connected directly to my Cisco Catalyst 2960 > Port Gi0/5

But due to some reason the switch does not detect the Access point.

================================================

SW-R506#show mac address-table address 7047.7726.67b0
Mac Address Table
-------------------------------------------

Vlan Mac Address Type Ports
---- ----------- -------- -----

================================================

SW-R506#show mac address-table interface gigabitEthernet 0/5
Mac Address Table
-------------------------------------------

Vlan Mac Address Type Ports
---- ----------- -------- -----

================================================

SW-R506#show int status

Port Name Status Vlan Duplex Speed Type
Gi0/1 PHONE_523 connected 1102 a-full a-100 10/100/1000BaseTX
Gi0/2 RAP_523 connected trunk a-full a-1000 10/100/1000BaseTX
Gi0/3 AP_521 connected trunk a-full a-1000 10/100/1000BaseTX
Gi0/4 PHONE_524 connected 1102 a-full a-100 10/100/1000BaseTX
Gi0/5 RAP_524 connected trunk a-full a-1000 10/100/1000BaseTX
Gi0/6 RAP_521 connected trunk a-full a-1000 10/100/1000BaseTX
Gi0/7 PHONE_521 connected 1102 a-full a-100 10/100/1000BaseTX
Gi0/8 AP_527 connected trunk a-full a-1000 10/100/1000BaseTX
Gi0/9 notconnect 1100 auto auto 10/100/1000BaseTX
Gi0/10 connected trunk a-full a-1000 10/100/1000BaseTX
Gi0/11 notconnect 1 auto auto Not Present
Gi0/12 notconnect 1 auto auto Not Present

================================================

SW-R506#show running-config interface gigabitEthernet 0/5
Building configuration...

Current configuration : 232 bytes
!
interface GigabitEthernet0/5
description RAP_524
switchport trunk allowed vlan 80,102,103,250,500,504,510,535,550,1100,1102
switchport trunk allowed vlan add 1103,1107
switchport mode trunk
no ip igmp snooping tcn flood
end

================================================

On Port Gi0/3 we have a different AP connected and this AP is detected and working

SW-R506#show mac address-table interface gigabitEthernet 0/3
Mac Address Table
-------------------------------------------

Vlan Mac Address Type Ports
---- ----------- -------- -----
504 5698.5e56.31a3 DYNAMIC Gi0/3
504 de7f.55be.b590 DYNAMIC Gi0/3
535 c808.7322.0060 DYNAMIC Gi0/3
Total Mac Addresses for this criterion: 3

================================================

We tried resetting the AP mutliple

Changed the eth cable

Restarted the port Gi0/5

We also tried different port Gi0/9

But same issue

SW-R506#show mac address-table interface gigabitEthernet 0/9
Mac Address Table
-------------------------------------------

Vlan Mac Address Type Ports
---- ----------- -------- -----

================================================

Here below is the configuration from Port Gi0/3 where a different AP works fine

And also the configuration from Port Gi0/5 and Gi0/9

================================================

SW-R506#show running-config interface gigabitEthernet 0/3
Building configuration...

Current configuration : 200 bytes
!
interface GigabitEthernet0/3
description AP_521
switchport trunk allowed vlan 80,102,103,250,500,504,510,535,550,1100,1102
switchport trunk allowed vlan add 1103,1107
switchport mode trunk
end

================================================

SW-R506#show interfaces gigabitEthernet 0/3
GigabitEthernet0/3 is up, line protocol is up (connected)
Hardware is Gigabit Ethernet, address is 002f.5cf5.1403 (bia 002f.5cf5.1403)
Description: AP_521
MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 10 usec,
reliability 255/255, txload 1/255, rxload 1/255
Encapsulation ARPA, loopback not set
Keepalive set (10 sec)
Full-duplex, 1000Mb/s, media type is 10/100/1000BaseTX
input flow-control is off, output flow-control is unsupported
ARP type: ARPA, ARP Timeout 04:00:00
Last input 00:00:09, output 00:00:00, output hang never
Last clearing of "show interface" counters never
Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 74
Queueing strategy: fifo
Output queue: 0/40 (size/max)
5 minute input rate 438000 bits/sec, 59 packets/sec
5 minute output rate 1702000 bits/sec, 416 packets/sec
1087647534 packets input, 2535496395098 bytes, 0 no buffer
Received 15194605 broadcasts (8372078 multicasts)
0 runts, 0 giants, 0 throttles
3 input errors, 3 CRC, 0 frame, 0 overrun, 0 ignored
0 watchdog, 8372078 multicast, 57376725 pause input
0 input packets with dribble condition detected
42538219979 packets output, 36022442849564 bytes, 0 underruns
0 output errors, 0 collisions, 1 interface resets
0 unknown protocol drops
0 babbles, 0 late collision, 0 deferred
0 lost carrier, 0 no carrier, 0 pause output
0 output buffer failures, 0 output buffers swapped out

================================================

SW-R506#show running-config interface gigabitEthernet 0/5
Building configuration...

Current configuration : 232 bytes
!
interface GigabitEthernet0/5
description RAP_524
switchport trunk allowed vlan 80,102,103,250,500,504,510,535,550,1100,1102
switchport trunk allowed vlan add 1103,1107
switchport mode trunk
no ip igmp snooping tcn flood
end

SW-R506#show running-config interface gigabitEthernet 0/9
Building configuration...

Current configuration : 240 bytes
!
interface GigabitEthernet0/9
switchport access vlan 1100
switchport trunk allowed vlan 80,102,103,250,500,504,510,535,550,1100,1102
switchport trunk allowed vlan add 1103,1107
switchport mode trunk
no ip igmp snooping tcn flood
end

================================================

SW-R506#show interfaces gigabitEthernet 0/5
GigabitEthernet0/5 is up, line protocol is up (connected)
Hardware is Gigabit Ethernet, address is 002f.5cf5.1405 (bia 002f.5cf5.1405)
Description: RAP_524
MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 10 usec,
reliability 255/255, txload 1/255, rxload 1/255
Encapsulation ARPA, loopback not set
Keepalive set (10 sec)
Full-duplex, 1000Mb/s, media type is 10/100/1000BaseTX
input flow-control is off, output flow-control is unsupported
ARP type: ARPA, ARP Timeout 04:00:00
Last input 5w2d, output 00:00:00, output hang never
Last clearing of "show interface" counters never
Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 74
Queueing strategy: fifo
Output queue: 0/40 (size/max)
5 minute input rate 0 bits/sec, 0 packets/sec
5 minute output rate 183000 bits/sec, 245 packets/sec
6251454500 packets input, 2096714402437 bytes, 0 no buffer
Received 201320456 broadcasts (158352070 multicasts)
0 runts, 0 giants, 0 throttles
0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
0 watchdog, 158352070 multicast, 0 pause input
0 input packets with dribble condition detected
64633761578 packets output, 25528716832912 bytes, 0 underruns
0 output errors, 0 collisions, 9 interface resets
0 unknown protocol drops
0 babbles, 0 late collision, 0 deferred
0 lost carrier, 0 no carrier, 0 pause output
0 output buffer failures, 0 output buffers swapped out

================================================

SW-R506#show interfaces gigabitEthernet 0/9
GigabitEthernet0/9 is down, line protocol is down (notconnect)
Hardware is Gigabit Ethernet, address is 002f.5cf5.1409 (bia 002f.5cf5.1409)
MTU 1500 bytes, BW 10000 Kbit/sec, DLY 1000 usec,
reliability 255/255, txload 1/255, rxload 1/255
Encapsulation ARPA, loopback not set
Keepalive not set
Auto-duplex, Auto-speed, media type is 10/100/1000BaseTX
input flow-control is off, output flow-control is unsupported
ARP type: ARPA, ARP Timeout 04:00:00
Last input never, output never, output hang never
Last clearing of "show interface" counters never
Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0
Queueing strategy: fifo
Output queue: 0/40 (size/max)
5 minute input rate 0 bits/sec, 0 packets/sec
5 minute output rate 0 bits/sec, 0 packets/sec
0 packets input, 0 bytes, 0 no buffer
Received 0 broadcasts (0 multicasts)
0 runts, 0 giants, 0 throttles
0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
0 watchdog, 0 multicast, 0 pause input
0 input packets with dribble condition detected
0 packets output, 0 bytes, 0 underruns
0 output errors, 0 collisions, 2 interface resets
0 unknown protocol drops
0 babbles, 0 late collision, 0 deferred
0 lost carrier, 0 no carrier, 0 pause output
0 output buffer failures, 0 output buffers swapped out

================================================

We are pretty much sure that the AP does not have any issue because this is a new AP sent from the vendor and we also tried some spare APs but the result is same.

Can someone check the configuration and advise please.

[marce1000]

            - If you are sure that the AP does not have any issues then try to ping it after it has started
            - Attach a console to the AP and scrutinize the boot process
            - You may also post that in https://community.ruckuswireless.com/

 M.

[BGH]

I did checked this already with Ruckus but they tell me to check the configuration on Cisco Switch
The configuration which i posted from our cisco switch

Do you see any difference in config between port Gi0/3 and Gi0/5

Gi0/3 have an AP connected and it works fine there and gets detected in switch

Gi0/5 also have an AP connected but its not getting detected on the switch

I am afraid to test the non working AP in port Gi0/3 because I might destroy the working AP. 

One thumb rules in networking "If it work then don't touch "

[marce1000]

        - Basic question remain : how do the APs get power ?
                                               do they have a serial console connection so that you could scrutinize the complete boot process ?

 M.

[BGH]

Dear @marce1000 
The AP gets power by POE.
The AP have green light and is on

[marce1000]

         ...>The AP have green light and is on
         - Can the AP be used by clients ?

 M.

[BGH]

No the AP cannot be used by client. It is not detected anywhere in the switch

[marce1000]

Those items are unrelated, do you have any means for observing the AP boot
process ?

M.

[MHM Cisco World]

are the AP need PoE ?

I think the SW dont support PoE in that Port and hence the AP is not power UP 

MHM

[BGH]

Dear @MHM Cisco World 

The switch does support POE.

SW-R506#show power inline
Available:124.0(w) Used:88.4(w) Remaining:35.6(w)

Interface Admin Oper Power Device Class Max
(Watts)
--------- ------ ---------- ------- ------------------- ----- ----
Gi0/1 auto on 3.8 Ieee PD 2 30.0
Gi0/2 auto on 15.4 Ieee PD 3 30.0
Gi0/3 auto on 15.4 Ieee PD 3 30.0
Gi0/4 auto on 3.8 Ieee PD 2 30.0
Gi0/5 auto on 15.4 Ieee PD 3 30.0
Gi0/6 auto on 15.4 Ieee PD 3 30.0
Gi0/7 auto on 3.8 Ieee PD 2 30.0
Gi0/8 auto on 15.4 Ieee PD 3 30.0

The switch have other Access Point connected with no issue

[marce1000]

           - How is the AP powered ?

 M.

[MHM Cisco World]

if the AP can power directly then power it and check if it connect to SW or not (use same port)
note:- it can cable  or AC or AP damage so I prefer dont reconnect it to other port of SW that can damage other port.
please be careful 
Mr.Leo can help you if it case of PoE 
Hope he have time to help you here 

MHM

[BGH]

Dear @MHM Cisco World 

Yes the AP gets power through POE.

We already tried different ethernet cable but still the AP is not detected in the switch

We already tried different ports but the issue remain same

[cdiaz]

Did you try with the door in access mode?, or configuring a vlan as native on the trunk.. switchport trunk native vlan X

[BGH]

Yes i already did tried that but the AP still do not get detected anywhere in the switch