03-25-2019 09:44 PM - edited 07-05-2021 10:07 AM
Team there are 2 to 3 access point at the site . The problem is that controller associated time is changing after few minutes so all users are disconnecting. Plz let me know what is the problem.
03-25-2019 10:35 PM
03-25-2019 10:37 PM
03-25-2019 10:39 PM
03-26-2019 03:16 AM
03-26-2019 03:50 AM
U are talking about controller association latency for the ap that is 11 seconds?
03-26-2019 08:32 AM
03-26-2019 10:45 AM
It is big issue for me because in off hours the particular access point controller associated time remdonly changing. Some time after 30 min some time after 40 min and after that all users are disconnecting from that ap and connecting again.
03-27-2019 12:40 AM
03-27-2019 04:50 AM
The latency for a packet to travel from the branch site to where the WLC is hosted and back (round trip). If you monitor your WAN links throughput and latency you should see if there is any congestion or high latency over a given period.
If you don't have any monitoring in place, you will need to run continuous pings, either from the branch to the WLC or vice versa and keep an eye on it, if you see your latency exceeds over 300ms this will explain why the AP dissociate from the WLC.
If you don't have any CRC errors on your WAN links, the problem will be most likely be congestion and there is more than likely no QoS configured for the UDP port 5246 to be prioritized over AP control traffic over the WAN.
04-03-2019 09:53 AM
Team still same issue controller associated time getting zero . This is with same switch and same port when I am connecting any access point same issue but the same access point is working in other place without any issue . What is the problem. ?
04-03-2019 11:43 PM
That still indicates a cabling or power issue at that location. Please validate the cable and if it supplies enough power.
04-03-2019 11:57 PM
Cable has been changed still same issue
04-04-2019 12:35 AM
04-04-2019 01:16 AM
Hi,
Go to Advanced setting inside the access point and try to change the AP Retransmit Config Parameters from default values to Values mentioned as per below screenshot on one Access Point and check the performance.
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