emWeb stuck at 100%

[Jeza-925]

Hi guys,

I'm having an issue with 5508 model. emWeb process is stuck on 100%, you can't access WLC over GUI, and ssh is very slow...

(5508_WLC) >show process cpu

---------------------------------- System CPU Process ---------------------------------
Current Time:Thu Oct 6 14:46:38 2022 - System UP Time:0 days 14 hrs 37 mins 57 secs (Time: 52668 Secs)
ReaperTick: 5241 ReaperWatcherTick: 1749 ReaperTrigger:0 ReaperState:1 reaperExitTick:5241
Last Reaper Tick :2022-10-06 12:46:28.425577 Last Reaper Watcher Tick :2022-10-06 12:46:15.677578
Name PID Priority CPU Use (usr/sys)% hwm CPU Reaper

System Reset Task 2113 (240/ 7) 0 ( 0/ 0)% 0 1
reaperWatcher 2112 ( 3/ 96) 0 ( 0/ 0)% 0 0 I
osapiReaper 2111 ( 10/ 94) 0 ( 0/ 0)% 0 0 I
IPC MSG RCV TASK 2108 (240/ 7) 0 ( 0/ 0)% 0 8
pktDebugSocketTask 2001 (255/ 1) 0 ( 0/ 0)% 0 3
webauthRedirect 2000 (240/ 7) 0 ( 0/ 0)% 1 5
emWeb 1999 (240/ 7) 100 (100/ 0)% 0 9 T 300
Bonjour_Socket_Tas 1965 (240/ 7) 0 ( 0/ 0)% 0 9

What is this process used for? Is there some command to clear this process or kill it?

[Rich R]

You'll probably have to reboot to recover it.
What version of software are you running?
There are a number of bugs for this - some fixed, many not.
This is one of them https://bst.cloudapps.cisco.com/bugsearch/bug/CSCva98597 which might/might not be relevant depending on what version of software you're running.