Error while upgrade 17.14.1 1from 17.9.4 Lock held for excessive time

[satyamdubey94]

Environment :- 9800-80 SSO.

Issue logs :-
install_add: START Mon May 13 10:57:58 2024
install_add: Adding PACKAGE
install_add: Checking whether new add is allowed ....

--- Starting initial file syncing ---
[1]: Copying bootflash:C9800-80-universalk9_wlc.17.14.01.SPA.bin from chassis 1/R0 to chassis 2/R0
[2]: Finished copying to chassis 2/R0
Info: Finished copying bootflash:C9800-80-universalk9_wlc.17.14.01.SPA.bin to the selected chassis
Finished initial file syncing

--- Starting Add ---
Performing Add on all members
[1] Add package(s) on chassis 1/R0
[1] Finished Add on chassis 1/R0
[2] Add package(s) on chassis 2/R0
[2] Finished Add on chassis 2/R0
Checking status of Add on [1/R0 2/R0]
Add: Passed on [1/R0 2/R0]
Finished Add

Image added. Version: 17.14.01.0.1391
SUCCESS: install_add Mon May 13 11:03:20 2024
install_activate: START Mon May 13 11:05:56 2024
install_activate: Activating PACKAGE
FAILED: install_activate : Lock held for excessive time for install_add_activate_commit.
Please run 'install commit' or 'install abort' to complete current operation..

Solution :-

C9800#config t
C9800(config)#service internal
C9800(config)#end
C9800#wr mem
C9800#clear install state

Note :- Require downtime / OOB / Test Env / Preprod.

After reload select 1 shot upgrade.
Upgrade successful.

@9800

[Rich R]

Yes you'll see similar discussions on here already.  The install scripts are slow and very buggy, especially if you have previously had any SMU or APSP installed as they tend to cause a permanent corruption of the install database which results in it trying to reference files which have already been removed therefore causing any future install to fail.
"clear install state" cleans out those corruptions allowing it to work properly after that.
Refer to https://community.cisco.com/t5/wireless/c9800-80-in-ha-cannot-install-apsp6/m-p/5103571/highlight/true#M271451