02-09-2021 09:13 AM - edited 07-05-2021 01:12 PM
Hello Experts,
I am facing an issue with guest portal(Customized) which is on cisco WLC..
Virtual interface IP: 1.1.1.1
DNS host name: guest.xyz.com
Issue: Portal pops up on mobile or laptop and then disappears after 5 seconds.
What could be the reason ?
Thanks in advance
Solved! Go to Solution.
02-25-2021 01:42 AM
did you installed SSL cert properly ?
did you change the virtual IP address to 192.0.2.1 ?
Regards
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02-25-2021 01:54 AM
I can only see the issue here with cert!!
Ok can you upload a new wildcard certificate and test again ?
Regards
Dont forget to arte helpful posts
02-09-2021 09:15 AM
- Check the portals-connected webserver-logs , specially error-logging.
M.
02-09-2021 09:16 AM
Portal is on WLC itself.
I tried to to debug on wlc but there are no logs!!
02-09-2021 09:19 AM
- As I recall the mentioned virtual ip is discouraged these days :
https://en.wikipedia.org/wiki/1.1.1.1
M.
02-09-2021 11:22 AM
Change 1.1.1.1 to 192.0.2.1 but I dont think that's the issue - check your pre-auth ACLs to make sure they block connectivity - the device web connectivity test may be able to reach their self-check server IP and close the portal down because it thinks they have internet access.
02-09-2021 10:00 PM
There is no pre auth. I am using portal on WLC itself and user auth on cisco ise.
02-10-2021 07:10 AM
Update: I changed the virtual IP address to 192.0.2.1 and still issue persist..
Any solution ?
02-25-2021 01:38 AM
any ideas ?
02-25-2021 01:42 AM
did you installed SSL cert properly ?
did you change the virtual IP address to 192.0.2.1 ?
Regards
Dont forget to rate helpful posts
02-25-2021 01:46 AM
yes I installed SSL certificate one year ago and it was working till 3 weeks ago!!
yes I also changed the virtual ip address to 192.0.2.1 but still problem is there.
What else I can do to resolve the issue ?
02-25-2021 01:54 AM
I can only see the issue here with cert!!
Ok can you upload a new wildcard certificate and test again ?
Regards
Dont forget to arte helpful posts
02-25-2021 01:57 AM
Ok I will try to upload a new certificate and get back to you.
Thank you!
02-25-2021 02:37 AM
Hi Sandeep,
I updated the new wildcard certificate on WLC and now problem resolved.
I got to know that old certificate was invoked due to some reasons.
Thanks for your help.
02-25-2021 02:46 AM
Glad to help.
Thanks for rating
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