Solved: Re: Guest Portal issue

ittechk4u1 · ‎02-09-2021

Hello Experts,

I am facing an issue with guest portal(Customized) which is on cisco WLC..

Virtual interface IP: 1.1.1.1

DNS host name: guest.xyz.com

Issue: Portal pops up on mobile or laptop and then disappears after 5 seconds.

What could be the reason ?

Thanks in advance

Sandeep Choudhary · ‎02-25-2021

did you installed SSL cert properly ?

did you change the virtual IP address to 192.0.2.1 ?

Regards

Dont forget to rate helpful posts

View solution in original post

Sandeep Choudhary · ‎02-25-2021

I can only see the issue here with cert!!

Ok can you upload a new wildcard certificate and test again ?

Regards

Dont forget to arte helpful posts

View solution in original post

marce1000 · ‎02-09-2021

- Check the portals-connected webserver-logs , specially error-logging.

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

ittechk4u1 · ‎02-09-2021

Portal is on WLC itself.

I tried to to debug on wlc but there are no logs!!

marce1000 · ‎02-09-2021

- As I recall the mentioned virtual ip is discouraged these days :

https://en.wikipedia.org/wiki/1.1.1.1

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

frost_michael · ‎02-09-2021

Change 1.1.1.1 to 192.0.2.1 but I dont think that's the issue - check your pre-auth ACLs to make sure they block connectivity - the device web connectivity test may be able to reach their self-check server IP and close the portal down because it thinks they have internet access.

ittechk4u1 · ‎02-09-2021

There is no pre auth. I am using portal on WLC itself and user auth on cisco ise.

ittechk4u1 · ‎02-10-2021

Update: I changed the virtual IP address to 192.0.2.1 and still issue persist..

Any solution ?

ittechk4u1 · ‎02-25-2021

any ideas ?

Sandeep Choudhary · ‎02-25-2021

did you installed SSL cert properly ?

did you change the virtual IP address to 192.0.2.1 ?

Regards

Dont forget to rate helpful posts

ittechk4u1 · ‎02-25-2021

yes I installed SSL certificate one year ago and it was working till 3 weeks ago!!

yes I also changed the virtual ip address to 192.0.2.1 but still problem is there.

What else I can do to resolve the issue ?

Sandeep Choudhary · ‎02-25-2021

I can only see the issue here with cert!!

Ok can you upload a new wildcard certificate and test again ?

Regards

Dont forget to arte helpful posts

ittechk4u1 · ‎02-25-2021

Ok I will try to upload a new certificate and get back to you.

Thank you!

ittechk4u1 · ‎02-25-2021

Hi Sandeep,

I updated the new wildcard certificate on WLC and now problem resolved.

I got to know that old certificate was invoked due to some reasons.

Thanks for your help.

Sandeep Choudhary · ‎02-25-2021

Glad to help.

Thanks for rating