Meraki and new iPad 9th Gen

kkorp · ‎02-27-2024

I'm in need of help with why my new 9th Gen iPads will not register to Meraki MDM solution, but older ones will.
Did I miss something.

Thanks

Haydn Andrews · ‎02-27-2024

Suggest using the Meraki Forum. Also Meraki support is great, log a ticket

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kkorp · ‎02-28-2024

Thanks, Can you provide where I would go to access it.

Haydn Andrews · ‎02-28-2024

Login to the Meraki Cloud

Click the ? in top right corner - > Get Help - >SM Systems Manager
If still no help there click the Still need help at bottom and either submit a case or call the meraki support team
Take not of the Support Passcode

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Rich R · ‎02-28-2024

Presume you've looked at these?
https://documentation.meraki.com/SM/Device_Enrollment/Systems_Manager_Agent_and_MDM_Profile_Enrollment
https://documentation.meraki.com/SM/Device_Enrollment/Enrolling_Devices#iOS.2FiPadOS
https://www.youtube.com/watch?v=SADA0eMmLAc&t=0s

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