01-29-2019 03:02 AM - edited 07-05-2021 09:45 AM
Hi All,
I am facing some issue that clients are getting dropped during the roaming. Here are some primary logs:
MESSAGE_RECEIVED
AAA_MESSAGE_CREATION_FAILED
MESSAGE_RECEIVED
ASSOC_REQ_RECEIVED
MESSAGE_RECEIVED
AAA_MESSAGE_CREATION_FAILED
MESSAGE_RECEIVED
ASSOC_REQ_RECEIVED
MESSAGE_RECEIVED
MESSAGE_RECEIVED
AAA_MESSAGE_CREATION_FAILED
MESSAGE_RECEIVED
WLAN_REQUIRES_802_1X_AUTH
PACKET_SENT_TO_CLIENT
WEB_AUTH_MAX_RETRY_EXCEEDED
ADDING_WGB_CLIENT
CALL_TERMINATED
CALL_DURATION
WEB_AUTH_FAILED
WEB_AUTH_SUCCESS
IP_ADDR_CLEARED
I am going to attach a log file with complete reference.
Regards,
Deepak Kumar
03-12-2019 12:11 PM
I have the exact same issue with similar logs...
AIR-CTVM-K9 version 8.3.143.0
AP's: AIR-CAP1602I-A-K9
WiFi calling is critical in this facility (all using iPhones)...
Some Log Messages:
MESSAGE_RECEIVED |
INVALID_RSN_IE |
WLAN_SUPPORTS_STATIC_DYNAMIC_WEP |
IP_ACQUIRED_AND_AUTH_NOT_REQ_OR_STATIC_DYNAMIC_WEP_SUPPORTED |
CLIENT_MOVED_TO_ASSOCIATED_STATE |
RECEIVED_INTERFACE_CHANGE |
MESSAGE_RECEIVED |
AAA_MESSAGE_CREATION_FAILED |
MESSAGE_RECEIVED |
ASSOC_REQ_RECEIVED |
MESSAGE_RECEIVED |
AAA_MESSAGE_CREATION_FAILED |
MESSAGE_RECEIVED |
ASSOC_REQ_RECEIVED |
MESSAGE_RECEIVED |
AAA_MESSAGE_CREATION_FAILED |
MESSAGE_RECEIVED |
ASSOC_REQ_RECEIVED |
MESSAGE_RECEIVED |
AAA_MESSAGE_CREATION_FAILED |
MESSAGE_RECEIVED |
WLAN_REQUIRES_802_1X_AUTH |
PACKET_SENT_TO_CLIENT |
WEB_AUTH_MAX_RETRY_EXCEEDED |
WEB_AUTH_SUCCESS |
AAA_MESSAGE_CREATION_FAILED |
MESSAGE_RECEIVED |
INVALID_RSN_IE |
WLAN_SUPPORTS_STATIC_DYNAMIC_WEP |
IP_ACQUIRED_AND_AUTH_NOT_REQ_OR_STATIC_DYNAMIC_WEP_SUPPORTED |
CLIENT_MOVED_TO_ASSOCIATED_STATE |
RECEIVED_INTERFACE_CHANGE |
MESSAGE_RECEIVED |
AAA_MESSAGE_CREATION_FAILED |
Those were recorded during a 5 minute call which dropped a few times. The caller was stationary at the time.
03-12-2019 04:22 PM - edited 03-12-2019 04:24 PM
Can you perform:
What model phones are you using and what version of software?
Ric
03-13-2019 11:04 AM
2 Files are attached...
The phone is an iPhone 10 with OS version 12.1.4. However, we're having very similar issues with other iPhone's ranging from 5 - 10 and varying OS's. 82 total iPhones, all experiencing similar issues with dropped calls. The WiFi signal appears to be great, then goes to nothing for a second or 2 then reconnects. The troubles all seem very intermittent as well.
Thank you for any help you may be able to provide!
03-13-2019 11:05 AM
03-14-2019 04:56 AM
03-14-2019 11:30 AM
Thank you very much. Prior to seeing your update, we created a test ssid with some, if not all, of your recommendations. Today we tested and still got several dropped calls, debug log seems to have lots of DHCP_REQD entries. I'll post more info as to the results and configuration shortly.
Again, thanks for the help!
03-14-2019 12:42 PM
09-09-2022 02:10 PM
Did you ever get to the bottom of this? I am also having the same issue on iPhone 11 Pro with iOS 16.
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