Re: Mobility Express

noemifabbri · ‎05-29-2024

Hi everyone,

Today we were trying to connect an ap 2802 to a 1852 mobility express. Firmware version is 8.5.161. They joined but the ssid didn't work. Anyone ever experienced this? Are they compatible?

Thanks

marce1000 · ‎05-29-2024

- It's compatible with the software version used on mobility express : (ref : https://www.cisco.com/c/en/us/td/docs/wireless/compatibility/matrix/compatibility-matrix.html )

Have a checkup of the 1852 mobility express controller configuration using : WirelessAnalyzer input (procedure) for AireOs controllers
And feed the output from that into : Wireless Config Analyzer

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

Rich R · ‎05-30-2024

As @marce1000 has pointed out they are compatible but has the 2802 joined and registered or is it maybe trying to download correct software?
What version is currently running on the 2802?
Remember ME does not store all AP images like WLC - you must configure a TFTP server on the ME WLC and then new APs will download the software directly from the TFTP server provided by the ME WLC.
You need to unzip the ME .zip on the TFTP server ready for APs to download.

FYI: refer to TAC recommended code versions below - 8.5.161.0 is now rather old!
Current latest is 8.10.196.0 or if you want to remain on 8.5 then 8.5.182.11
https://software.cisco.com/download/specialrelease/99fb7f05274619819868d4b78406c5fe

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Please click Helpful if this post helped you and Select as Solution (drop down menu at top right of this reply) if this answered your query.
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TAC recommended codes for AireOS WLC's and TAC recommended codes for 9800 WLC's
Best Practices for AireOS WLC's, Best Practices for 9800 WLC's and Cisco Wireless compatibility matrix
Check your 9800 WLC config with Wireless Config Analyzer using "show tech wireless" output or "config paging disable" then "show run-config" output on AireOS and use Wireless Debug Analyzer to analyze your WLC client debugs
Field Notice: FN63942 APs and WLCs Fail to Create CAPWAP Connections Due to Certificate Expiration
Field Notice: FN72424 Later Versions of WiFi 6 APs Fail to Join WLC - Software Upgrade Required
Field Notice: FN72524 IOS APs stuck in downloading state after 4 Dec 2022 due to Certificate Expired
- Fixed in 8.10.196.0, latest 9800 releases, 8.5.182.12 (8.5.182.13 for 3504) and 8.5.182.109 (IRCM, 8.5.182.111 for 3504)
Field Notice: FN70479 AP Fails to Join or Joins with 1 Radio due to Country Mismatch, RMA needed
How to avoid boot loop due to corrupted image on Wave 2 and Catalyst 11ax Access Points (CSCvx32806)
Field Notice: FN74035 - Wave2 APs DFS May Not Detect Radar After Channel Availability Check Time
Leo's list of bugs affecting 2800/3800/4800/1560 APs
Default AP console baud rate from 17.12.x is 115200 - introduced by CSCwe88390

noemifabbri · ‎05-30-2024

Hi everyone,

The ap joined and therefore we installed the correct version so it didn't have to download anything.

Right now we're thinking of upgrading everything, thanks for the suggestions.