Prime /Firepower serial number

[Muthukumar P]

Hi,

         How can i view the serial number in Prime infrastructure as well as firesight management center and both are VM only.

Thanks

Muthukumar

[GRANT3779]

Hi There,

Is this for licensing purposes?

We have both Virtual Prime (3.1) and FMC (6.1).

For the FMC I don't think there is a serial number as such. For licensing you need to use the "licensing key" attached to the VM.

System / Licenses / Classic License / Add new License (See attached). You then use this key stated there on the Cisco Licensing Portal (Click get License) to generate license keys you have purchased.

With Prime - I believe this now depends on the version you are running. What Prime version do you have?

[Muthukumar P]

HI,

 Prime version 3.1.6...

In the contract details PAK/SN  mentioned for PI as well FS..

Now our customer is asking that  can you confirm the S/N in VM device level

They are compare with Contract details and VM serial number

so please suggest..

Thanks

Muthukumar

[GRANT3779]

Hmmm, I have checked my own version and see below - No Serial attached which is what I thought. I wonder if anyone else can add some input regarding this.

Product Model	Cisco Firepower Management Center for VMWare
Serial Number	None
Software Version	6.1.0.2
Operating System	Cisco Fire Linux OS
Operating System Version	6.1.0
IPv4 Address	x.x.x.x
IPv6 Address	Disabled
Current Policies	Health Policy XXX
Model Number	66

For the FMC

To check - go to System / Configuration / Information.

We run Prime 3.1 and I have just found the following online which works for me.

Administration / Dashboards / System Monitoring Dashboards. Then Expand system information.

[Muthukumar P]

HI,

    it looks no serial number then  suppose if support required without serial how will login the case with cisco

Thanks

Muthukumar

[GRANT3779]

This has been noted before on CSC and Marvin whos is very familair with these products has advised below.

See this thread -

https://supportforums.cisco.com/discussion/13248801/virtual-fmc-serial-no-shown-none

You can use your support contract number I believe.