03-12-2019 07:58 AM - edited 07-05-2021 10:02 AM
Hi All,
I have the below setup.
Router connected to ISP (working fine), DHCP is configured and giving out 192.168.2.x IPs on the LAN side.
Router is connected to POE switch and all the ports are working fine and receiving IPs from the DHCP.
WLC 2500 is connected to the PoE switch on Port 1. WLC is setup with default settings. nothing fancy.
Fault:
WLC is working fine as it allows laptops and IPads to connect to the Wi-Fi network but its not allowing any mobiles to connect. Apple, Android, Windows!!
Its a bit strange as we have not setup any policies, its on default settings. In the best practices we only fixed the issues that was fixed by the system itself we ignored the manual setups, The score is 36/50.
Can you please let me know where i need to make a change for it to allow every device that has the correct Wi-Fi pass code?
Thanks
K
Solved! Go to Solution.
03-14-2019 06:04 AM
Update:
Issue has been resolved. It was the neighboring wireless router that was interfering with our AP. When we asked the client to turn off their Wireless router for testing then everything started working all fine.
Now the question is how to isolate or ignore neighboring rouge router signals?
Thanks
03-14-2019 08:25 AM
03-12-2019 08:29 AM
03-12-2019 08:59 AM
It is hard to say what is wrong with knowing the current environment, Please do provide more information, how your network topology,
how your network connect to internet. in the patch from Mobile to Internet connection what all the devices connected ?
03-12-2019 09:23 AM
03-12-2019 10:15 AM
03-12-2019 03:37 PM
If the devices are getting an IP address via DHCP then the devices have connected and authenticated to the wireless network.
The issue is going to be more upstream generally speaking.
are they connecting to the same SSID and getting the same subnet as the working devices?
Are you using NAT to go to the internet, is this working?
Can they ping the default gateway? ping 8.8.8.8 resolve internal and external DNS entries?
03-13-2019 06:23 AM
03-13-2019 06:37 AM
03-13-2019 01:13 PM
I agree, looks like subnet mask is misconfigured somewhere so part of the devices are getting an IP not routable. Check DHCP subnet mask for the SSID vs Subnet mask configured in the network for routing purposes.
03-14-2019 06:04 AM
Update:
Issue has been resolved. It was the neighboring wireless router that was interfering with our AP. When we asked the client to turn off their Wireless router for testing then everything started working all fine.
Now the question is how to isolate or ignore neighboring rouge router signals?
Thanks
03-14-2019 08:25 AM
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