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WLC 5520 Call Home issue

Clem58
Level 3
Level 3

Hello,

 

We have recently upgraded our WLC 5520 from 8.2.170.0 to 8.5.171.0.

Since we have this message on the smart license status :

 

Capture.JPG

It seems it's working, we are correctly registered and Authorized, however we can see "Last Communication Attempt : Failed" each time.

 

Is it a "cosmetic" bug ? Have you ever faced this ?

 

Thanks by advance.

1 Accepted Solution

Accepted Solutions

I had opened a support case within the Smart Licensing portal assistance, and they helped me to solve this issue.

 

I had to do on both WLCs :

test smart-lic stop

test smart-lic start

 

Then I registered again with a token our WLC, and this time it's registered successfully !

 

 

View solution in original post

13 Replies 13

balaji.bandi
Hall of Fame
Hall of Fame

Due to some reason, some time it fails, but check in 1 or 2 days see if the able to connect to smart license server.still have issue investigate controller can reach internet cisco smart License servers. by telnet port 443

 

check the config : (do you have any proxy )

 

https://www.cisco.com/c/en/us/td/docs/wireless/technology/mesh/8-2/b_Smart_Licensing_Deployment_Guide.html

 

BB

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Yes I had observed this before with the previous firmware, but now it fails everytime.
No we don't have proxy.

May be enable debug and check what is wrong ?

 

BB

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Arshad Safrulla
VIP Alumni
VIP Alumni

Because we have some smart licenses for this controller. And if I want to revert to RTU I will have to reboot the controller ☹

Furthermore, to be honest I don't understand why we should revert to RTU
while there is a smart licensing feature existing ! It should be running
correctly.

Right to use only when you do first time, but  RTU is not License, it is for Test License or Trail License, until you get License in place.

 

Being a License holder, going back to RTU (not a great idea for me) - For now your device is Registered, Nothing to happens for your License here.

 

It keep Tries, still you see next time Failed, worth to Open a TAC case to investigate.

 

BB

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RTU is perfectly valid. It isn't for trial or test purposes. It's an honour-based concept...

 

Licensing on 3504, 5520 and 8540 Wireless LAN Controllers: RTU FAQ - Cisco

 

The evaluation license is for test/trial.

 

I'd maybe look at firewall logs to see if the WLC's traffic is being blocked, or if traffic is even reaching it from the WLC.

I may have mentioned on different way : Corrected here  for RTU as per the document :

 

image.png

BB

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Clem58
Level 3
Level 3

I've tried to register again the WLC with a new token and "force".

Now it's failing even for the registration ...

 

Here is the licence debug log :

 


(Cisco Controller) >
(Cisco Controller) >*fp_main_task: Aug 17 10:08:19.531: [PA] Open /tmp/wlc-to-sl-fifo FIFO in O_WRONLY | O_NONBLOCK mode success

*emWeb: Aug 17 10:17:49.136: [PA] Open /tmp/wlc-to-sl-fifo FIFO in O_WRONLY | O_NONBLOCK mode success

*fp_main_task: Aug 17 10:17:49.795: [PA] readFromWLCFifo, read success,Rcvd message msgId=25
*fp_main_task: Aug 17 10:17:49.795: [PA] wlcSlFifoRcvHandler received WLC_SLHA_MSG_ACTIVE2STDBY_CHKPTDATA_MSG from SL
*fp_main_task: Aug 17 10:17:49.795: [PA] Check-Active Message to Gensync
*fp_main_task: Aug 17 10:17:49.795: [PA] Key:19 Len:8 Key:SAStorageRegisterTime
*fp_main_task: Aug 17 10:17:50.315: [PA] readFromWLCFifo, read success,Rcvd message msgId=25
*fp_main_task: Aug 17 10:17:50.315: [PA] wlcSlFifoRcvHandler received WLC_SLHA_MSG_ACTIVE2STDBY_CHKPTDATA_MSG from SL
*fp_main_task: Aug 17 10:17:50.315: [PA] Check-Active Message to Gensync
*fp_main_task: Aug 17 10:17:50.315: [PA] Key:20 Len:8 Key:SAStorageRegisterStatus
*fp_main_task: Aug 17 10:17:50.835: [PA] readFromWLCFifo, read success,Rcvd message msgId=25
*fp_main_task: Aug 17 10:17:50.835: [PA] wlcSlFifoRcvHandler received WLC_SLHA_MSG_ACTIVE2STDBY_CHKPTDATA_MSG from SL
*fp_main_task: Aug 17 10:17:50.835: [PA] Check-Active Message to Gensync
*fp_main_task: Aug 17 10:17:50.835: [PA] Key:21 Len:40 Key:SAStorageRegisterFailureReason
*fp_main_task: Aug 17 10:17:51.355: [PA] readFromWLCFifo, read success,Rcvd message msgId=25
*fp_main_task: Aug 17 10:17:51.355: [PA] wlcSlFifoRcvHandler received WLC_SLHA_MSG_ACTIVE2STDBY_CHKPTDATA_MSG from SL
*fp_main_task: Aug 17 10:17:51.355: [PA] Check-Active Message to Gensync
*fp_main_task: Aug 17 10:17:51.355: [PA] Key:12 Len:1704 Key:SAStoragePrivateKey
*emWeb: Aug 17 10:18:20.955: [PA] Open /tmp/wlc-to-sl-fifo FIFO in O_WRONLY | O_NONBLOCK mode success

*fp_main_task: Aug 17 10:18:21.579: [PA] readFromWLCFifo, read success,Rcvd message msgId=5
*fp_main_task: Aug 17 10:18:21.579: [PA] wlcSlFifoRcvHandler received WLC_SL_MSG_SA_INFO_UPDATE from SL
*fp_main_task: Aug 17 10:18:21.579: [PA] wlcSlProcessSAInfoUpdateMsg() - rcvd SL msg:5 , info msg id:0 msg:WLC_SL_INFO_MSG_STATUS
*emWeb: Aug 17 10:18:39.939: [PA] Open /tmp/wlc-to-sl-fifo FIFO in O_WRONLY | O_NONBLOCK mode success

*fp_main_task: Aug 17 10:18:40.707: [PA] readFromWLCFifo, read success,Rcvd message msgId=5
*fp_main_task: Aug 17 10:18:40.707: [PA] wlcSlFifoRcvHandler received WLC_SL_MSG_SA_INFO_UPDATE from SL
*fp_main_task: Aug 17 10:18:40.707: [PA] wlcSlProcessSAInfoUpdateMsg() - rcvd SL msg:5 , info msg id:1 msg:WLC_SL_INFO_MSG_SUMMERY
*emWeb: Aug 17 10:18:47.889: [PA] Open /tmp/wlc-to-sl-fifo FIFO in O_WRONLY | O_NONBLOCK mode success

*fp_main_task: Aug 17 10:18:48.675: [PA] readFromWLCFifo, read success,Rcvd message msgId=5
*fp_main_task: Aug 17 10:18:48.675: [PA] wlcSlFifoRcvHandler received WLC_SL_MSG_SA_INFO_UPDATE from SL
*fp_main_task: Aug 17 10:18:48.675: [PA] wlcSlProcessSAInfoUpdateMsg() - rcvd SL msg:5 , info msg id:0 msg:WLC_SL_INFO_MSG_STATUS
*fp_main_task: Aug 17 10:19:20.639: [PA] readFromWLCFifo, read success,Rcvd message msgId=8
*fp_main_task: Aug 17 10:19:20.639: [PA] wlcSlFifoRcvHandler received WLC_SL_NOTIFICATION_FROM_SA from SL
*fp_main_task: Aug 17 10:19:20.639: [PA] readFromWLCFifo, read success,Rcvd message msgId=5
*fp_main_task: Aug 17 10:19:20.639: [PA] wlcSlFifoRcvHandler received WLC_SL_MSG_SA_INFO_UPDATE from SL
*fp_main_task: Aug 17 10:19:20.639: [PA] wlcSlProcessSAInfoUpdateMsg() - rcvd SL msg:5 , info msg id:0 msg:WLC_SL_INFO_MSG_STATUS
*fp_main_task: Aug 17 10:19:20.639: [PA] readFromWLCFifo, read success,Rcvd message msgId=5
*fp_main_task: Aug 17 10:19:20.639: [PA] wlcSlFifoRcvHandler received WLC_SL_MSG_SA_INFO_UPDATE from SL
*fp_main_task: Aug 17 10:19:20.639: [PA] readFromWLCFifo, read success,Rcvd message msgId=5
*fp_main_task: Aug 17 10:19:20.639: [PA] wlcSlFifoRcvHandler received WLC_SL_MSG_SA_INFO_UPDATE from SL
*fp_main_task: Aug 17 10:19:20.639: [PA] wlcSlProcessSAInfoUpdateMsg() - rcvd SL msg:5 , info msg id:2 msg:WLC_SL_INFO_MSG_USAGE
*fp_main_task: Aug 17 10:19:20.639: [PA] readFromWLCFifo, read success,Rcvd message msgId=5
*fp_main_task: Aug 17 10:19:20.639: [PA] wlcSlFifoRcvHandler received WLC_SL_MSG_SA_INFO_UPDATE from SL
*fp_main_task: Aug 17 10:19:20.639: [PA] wlcSlProcessSAInfoUpdateMsg() - rcvd SL msg:5 , info msg id:3 msg:WLC_SL_INFO_MSG_DETAIL
*fp_main_task: Aug 17 10:19:20.639: [PA] readFromWLCFifo, read success,Rcvd message msgId=5
*fp_main_task: Aug 17 10:19:20.639: [PA] wlcSlFifoRcvHandler received WLC_SL_MSG_SA_INFO_UPDATE from SL
*fp_main_task: Aug 17 10:19:20.639: [PA] wlcSlProcessSAInfoUpdateMsg() - rcvd SL msg:5 , info msg id:4 msg:WLC_SL_INFO_MSG_TECH_SUPPORT
*fp_main_task: Aug 17 10:19:20.639: [PA] readFromWLCFifo, read success,Rcvd message msgId=5
*fp_main_task: Aug 17 10:19:20.639: [PA] wlcSlFifoRcvHandler received WLC_SL_MSG_SA_INFO_UPDATE from SL
*fp_main_task: Aug 17 10:19:20.639: [PA] wlcSlProcessSAInfoUpdateMsg() - rcvd SL msg:5 , info msg id:5 msg:WLC_SL_INFO_MSG_UDI
*fp_main_task: Aug 17 10:19:20.639: [PA] readFromWLCFifo, read success,Rcvd message msgId=8
*fp_main_task: Aug 17 10:19:20.639: [PA] wlcSlFifoRcvHandler received WLC_SL_NOTIFICATION_FROM_SA from SL
*fp_main_task: Aug 17 10:19:20.639: [PA] SA Notification received on WLC, Id:11 Message:SA notification Critical:Yes
*fp_main_task: Aug 17 10:19:20.639: [PA] readFromWLCFifo, read success,Rcvd message msgId=5
*fp_main_task: Aug 17 10:19:20.639: [PA] wlcSlFifoRcvHandler received WLC_SL_MSG_SA_INFO_UPDATE from SL
*fp_main_task: Aug 17 10:19:20.639: [PA] wlcSlProcessSAInfoUpdateMsg() - rcvd SL msg:5 , info msg id:0 msg:WLC_SL_INFO_MSG_STATUS
*fp_main_task: Aug 17 10:19:20.639: [PA] readFromWLCFifo, read success,Rcvd message msgId=5
*fp_main_task: Aug 17 10:19:20.639: [PA] wlcSlFifoRcvHandler received WLC_SL_MSG_SA_INFO_UPDATE from SL
*fp_main_task: Aug 17 10:19:20.639: [PA] wlcSlProcessSAInfoUpdateMsg() - rcvd SL msg:5 , info msg id:1 msg:WLC_SL_INFO_MSG_SUMMERY
*fp_main_task: Aug 17 10:19:20.639: [PA] readFromWLCFifo, read success,Rcvd message msgId=5
*fp_main_task: Aug 17 10:19:20.639: [PA] wlcSlFifoRcvHandler received WLC_SL_MSG_SA_INFO_UPDATE from SL
*fp_main_task: Aug 17 10:19:20.639: [PA] wlcSlProcessSAInfoUpdateMsg() - rcvd SL msg:5 , info msg id:2 msg:WLC_SL_INFO_MSG_USAGE
*fp_main_task: Aug 17 10:19:20.639: [PA] wlcSlFifoRcvHandler received WLC_SL_MSG_SA_INFO_UPDATE from SL
*fp_main_task: Aug 17 10:19:20.639: [PA] wlcSlProcessSAInfoUpdateMsg() - rcvd SL msg:5 , info msg id:3 msg:WLC_SL_INFO_MSG_DETAIL
*fp_main_task: Aug 17 10:19:20.639: [PA] wlcSlFifoRcvHandler received WLC_SL_MSG_SA_INFO_UPDATE from SL
*fp_main_task: Aug 17 10:19:20.639: [PA] wlcSlProcessSAInfoUpdateMsg() - rcvd SL msg:5 , info msg id:4 msg:WLC_SL_INFO_MSG_TECH_SUPPORT
*fp_main_task: Aug 17 10:19:20.640: [PA] wlcSlFifoRcvHandler received WLC_SL_MSG_SA_INFO_UPDATE from SL
*fp_main_task: Aug 17 10:19:20.640: [PA] wlcSlProcessSAInfoUpdateMsg() - rcvd SL msg:5 , info msg id:5 msg:WLC_SL_INFO_MSG_UDI
*fp_main_task: Aug 17 10:19:20.640: [PA] readFromWLCFifo, read success,Rcvd message msgId=25
*fp_main_task: Aug 17 10:19:20.640: [PA] wlcSlFifoRcvHandler received WLC_SLHA_MSG_ACTIVE2STDBY_CHKPTDATA_MSG from SL
*fp_main_task: Aug 17 10:19:20.640: [PA] Check-Active Message to Gensync
*fp_main_task: Aug 17 10:19:20.640: [PA] Key:19 Len:8 Key:SAStorageRegisterTime
*fp_main_task: Aug 17 10:19:21.167: [PA] readFromWLCFifo, read success,Rcvd message msgId=25
*fp_main_task: Aug 17 10:19:21.167: [PA] wlcSlFifoRcvHandler received WLC_SLHA_MSG_ACTIVE2STDBY_CHKPTDATA_MSG from SL
*fp_main_task: Aug 17 10:19:21.167: [PA] Check-Active Message to Gensync
*fp_main_task: Aug 17 10:19:21.167: [PA] Key:20 Len:8 Key:SAStorageRegisterStatus
*fp_main_task: Aug 17 10:19:21.691: [PA] readFromWLCFifo, read success,Rcvd message msgId=25
*fp_main_task: Aug 17 10:19:21.691: [PA] wlcSlFifoRcvHandler received WLC_SLHA_MSG_ACTIVE2STDBY_CHKPTDATA_MSG from SL
*fp_main_task: Aug 17 10:19:21.691: [PA] Check-Active Message to Gensync
*fp_main_task: Aug 17 10:19:21.691: [PA] Key:21 Len:40 Key:SAStorageRegisterFailureReason
*fp_main_task: Aug 17 10:19:22.219: [PA] readFromWLCFifo, read success,Rcvd message msgId=25
*fp_main_task: Aug 17 10:19:22.219: [PA] wlcSlFifoRcvHandler received WLC_SLHA_MSG_ACTIVE2STDBY_CHKPTDATA_MSG from SL
*fp_main_task: Aug 17 10:19:22.219: [PA] Key:12 Len:1704 Key:SAStoragePrivateKey
*fp_main_task: Aug 17 10:19:22.643: [PA] readFromWLCFifo, read success,Rcvd message msgId=25
*fp_main_task: Aug 17 10:19:22.643: [PA] wlcSlFifoRcvHandler received WLC_SLHA_MSG_ACTIVE2STDBY_CHKPTDATA_MSG from SL
*fp_main_task: Aug 17 10:19:22.643: [PA] Key:19 Len:8 Key:SAStorageRegisterTime
*fp_main_task: Aug 17 10:19:23.171: [PA] readFromWLCFifo, read success,Rcvd message msgId=25
*fp_main_task: Aug 17 10:19:23.171: [PA] wlcSlFifoRcvHandler received WLC_SLHA_MSG_ACTIVE2STDBY_CHKPTDATA_MSG from SL
*fp_main_task: Aug 17 10:19:23.171: [PA] Check-Active Message to Gensync
*fp_main_task: Aug 17 10:19:23.171: [PA] Key:20 Len:8 Key:SAStorageRegisterStatus
*fp_main_task: Aug 17 10:19:23.699: [PA] readFromWLCFifo, read success,Rcvd message msgId=25
*fp_main_task: Aug 17 10:19:23.699: [PA] wlcSlFifoRcvHandler received WLC_SLHA_MSG_ACTIVE2STDBY_CHKPTDATA_MSG from SL
*fp_main_task: Aug 17 10:19:23.699: [PA] Check-Active Message to Gensync
*fp_main_task: Aug 17 10:19:23.699: [PA] Key:21 Len:40 Key:SAStorageRegisterFailureReason
*fp_main_task: Aug 17 10:19:24.231: [PA] readFromWLCFifo, read success,Rcvd message msgId=24
*fp_main_task: Aug 17 10:19:24.231: [PA] wlcSlFifoRcvHandler received WLC_SLHA_MSG_STDBY2ACTIVE_EVENT_SENDMSG from SL
*fp_main_task: Aug 17 10:19:24.755: [PA] readFromWLCFifo, read success,Rcvd message msgId=24
*fp_main_task: Aug 17 10:19:24.755: [PA] wlcSlFifoRcvHandler received WLC_SLHA_MSG_STDBY2ACTIVE_EVENT_SENDMSG from SL
*fp_main_task: Aug 17 10:19:25.171: [PA] readFromWLCFifo, read success,Rcvd message msgId=24
*fp_main_task: Aug 17 10:19:25.171: [PA] wlcSlFifoRcvHandler received WLC_SLHA_MSG_STDBY2ACTIVE_EVENT_SENDMSG from SL
*fp_main_task: Aug 17 10:19:25.691: [PA] readFromWLCFifo, read success,Rcvd message msgId=24
*fp_main_task: Aug 17 10:19:25.691: [PA] wlcSlFifoRcvHandler received WLC_SLHA_MSG_STDBY2ACTIVE_EVENT_SENDMSG from SL
*fp_main_task: Aug 17 10:20:53.899: [PA] wlcSlPeriodicEntitlementCheck() - current ap count:306, last entitlement count:306, sending entitlement req, loopcnt:3600

 

I don't understand what's going on ...

Arshad Safrulla
VIP Alumni
VIP Alumni

I guess its time for a TAC case, if you don't have the entitlement to open a case, you may try with licensing TAC.

Thanks Arshadsaf.

 

I didn't test to do a de-registration before register the WLC again, can I do that without any problem ? I mean it won't need to WLC to reboot or won't disrupt anything ?

I had opened a support case within the Smart Licensing portal assistance, and they helped me to solve this issue.

 

I had to do on both WLCs :

test smart-lic stop

test smart-lic start

 

Then I registered again with a token our WLC, and this time it's registered successfully !

 

 

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