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WLC keep reloading automictically

Model: AIR-CT5508-K9
Version: 8.1.131.0
Timestamp: Wed Oct 5 19:10:29 2016
SystemUpTime: 0 days 2 hrs 24 mins 8 secs
signal: 11
pid: 1155
TID: 1047323456
Task Name: capwapHATask
Reason: System Crash
si_signo: 11
si_errno: 0
si_code: 1
si_addr: 0x1d66fac8
timer tcb: 0x867
timer cb: 0x102c9228 ('Unknown')
timer arg1: 0x0
timer arg2: 0x0

Long time taken timer call back inforamtion:
Time Stamp: Wed Oct 5 19:10:29 2016
timer cb : 0x102c9228('Unknown')
Duration : 590394 usecs, cbCount= 3

------------------------------------------------------------
Analysis of Failure:


Software Failed on instruction at :
pc = 0x110d6970 (Unknown), ra = 0x110d6794 (Unknown)


Software Failed while accessing the data located at :0x1d66fac8

1 Accepted Solution

Accepted Solutions

NETWORKERS_APAC@publicisgroupe hi, upgrade the OS to recommended version.8.5.182.0. make sure your all Access points are compatible to the new OS version before upgrade.

update--- special release version 8.5.182.7

https://software.cisco.com/download/specialrelease/9a6a7cf84f9fdf04b95c76e2ac7820e7

https://software.cisco.com/download/home/282600534/type/280926587/release/8.5.182.0

Please rate this and mark as solution/answer, if this resolved your issue
Good luck
KB

View solution in original post

4 Replies 4

NETWORKERS_APAC@publicisgroupe 

 Sounds like the bug CSCuw03414. If you can, upgrade it.

marce1000
VIP
VIP

 

 - As already mentioned ; software version is way too old , go for :
                  8.5.182.12 (8.5.182.13 for 3504s)

   As denoted in https://www.cisco.com/c/en/us/support/docs/wireless/wireless-lan-controller-software/200046-tac-recommended-aireos.html
  which these days must be considered mandatory , 

 M.



-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
    When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

NETWORKERS_APAC@publicisgroupe hi, upgrade the OS to recommended version.8.5.182.0. make sure your all Access points are compatible to the new OS version before upgrade.

update--- special release version 8.5.182.7

https://software.cisco.com/download/specialrelease/9a6a7cf84f9fdf04b95c76e2ac7820e7

https://software.cisco.com/download/home/282600534/type/280926587/release/8.5.182.0

Please rate this and mark as solution/answer, if this resolved your issue
Good luck
KB

@Kasun Bandara 8.5.182.0 is out of date and affected by a number of critical bugs (including security vulnerabilities). 
As per Marce's reply the correct version for 5508 is now 8.5.182.12.
https://www.cisco.com/c/en/us/support/docs/wireless/wireless-lan-controller-software/200046-tac-recommended-aireos.html#toc-hId-937503882

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