UCCE agents are getting calls when placed in wrap up state

[Bharath]

We are observing that UCCE agents are getting new inbound callin finesse when being placed in wrap-up state. Any suggestion would be highly appreciated.

[Aleksandar Vidakovic]

hi Bharath,

you have raised this query in the "Service Providers" -> "XR OS and Platforms" space. UCCE is not a technology that pertains to this space, so there are no experts who can help you. Can you move it or raise it in the "Collaboration, Voice and Video" group?

/Aleksandar