In the Webex adoption methodology we have business drivers, the five pillars of success (leadership; technical readiness; use cases; communications; champions), and the measurement components. When you are driving change in your organization - which one is your powerhouse MUST have to ensure success?
What resources do you use?
Don't be shy on details! Tell us the story of how you were successful.
Communications and Technical Readiness are our key drivers for adoption. We have a website available with documentation personalized with our company logo and system settings. It includes a Quick Reference guide and short, topic specific videos for common questions and tasks. It also has links to online resources like the Cisco training portal, the Webex Help Center and other online references. Having this resource available for staff and keeping it updated helped with adoption since they were able to do self-service for most of their questions.
We also provided classes about every 2 weeks for the first couple of months where we covered the Webex Basics as well as new features that were added. During the class we demonstrated features and also had time for attendees to ask questions and practice using features.
I'll go first.
Use cases are the most critical part of the adoption methodology for me. When I start with the people that are actually using Webex and make it crystal clear how I can help them - I can drive success for THEM. If I can craft a really specific story for them and show how we can save them time, energy, how this fits into their current systems - they will want to use the solution. I like to start with who are the people, and what the heck are they trying to do? This might be reworded as "what is the job to be done?" From your people it might sounds like, "Ugh! Don't tell me everything, I just need to ".
My awesome use cases make sure my communications are specific, tell my folks exactly what they need to know (and nothing they don't) and will land with my audience. It makes me ensure my technical readiness will support any integrations that are required. It helps me build the business case, then I have a way to measure the results too! And of course - if I know the use case - I can find champions to help evangelize it.
Here's an example.
Job to be done:
I'm Molly. I hold a meeting three times a month with an international group of collaborators and I just need to make sure everyone's voice is included, and everyone can participate.
Cool. We got you.
Webex Meetings with Webex Assistant can help you do that!
- Schedule your session and invite all your people.
- When you start your session - make sure you enable the Webex Assistant.
- Remind all your participants they can chose the language they see closed captions in.
- Set the etiquette for your session. Practice using the raise hand to ensure even the polite people get heard.
- When you record the session everyone can watch it later - even if they weren't there live and the Webex Assistant will let you highlight the important topics, mark when decisions are made, and more!
- .... and more. You get the idea.
My training, communications, and help guides will all support this specific use case. I don't just say "Webex will make your meetings more inclusive!" Show me - don't tell me. In a normal person's language.
I love the idea of fleshing out multiple use cases with a tactic we lovingly call "We feed you; you feedback". Hold a Webex session, have snacks delivered to your attendees (8 or less) and pick their brain on what their problems are. Use your favorite online visual collaboration platform for teamwork and a mountain of e-stickie notes to get that ideation flowing.
