Archived Small Business Support

Hi all,We've had some intermittent connection issues on one of our 4410N wirelesses used with TB.  E.g. dropped connections, and/or people can't connect (well, they connect to the AP - but then don't get a DHCP assignment).This is primarily only happ...

When scanning the network it does pick up the 8port POE switch that is included, but it always tells me the are not valid. I know the credentials work and am able to log into the switch and configure it via the web interface.

Trial Participants,If you are a ConnectWise customer, we would like you to help us understand:1) What are the most common tasks that you perform in CW?2) Do you use their web access more than their Desktop Client, or viceversa?3) How prevalent is, in...

I am having an error activating Thunderbolt for a customer here is the error. the password has been XXed out. This is only for this user number. any suggestions? Warning: DOMDocument::loadXML() [domdocument.loadxml]: xmlParseEntityRef: no name in Ent...

I have recently added 2 wireless bridges to my network.  One bridge has a Linksys SLM2008 switch connected with an Oki C5150 network printer on port 1 and a Dell Optiplex 680 running Linux on port 2.  The other bridge has a Dell 2330dn printer connec...

Is it possible to have the computer name show up on the topology layout instead of the type of device it is (windows 2000 lan manager). It would make it easier to track an individual rather than having to drill down and find them.

Can we get an icon for VoIP adapters?  Many will have these types of appliances today and right now there's no good icon to assoicate with it.

1) When upgrades are executed, the Event History or log files must indicate which unit is being upgraded by IP address and host name. For example, I executed the firmware upgrade on two ESW switches but the event history log does not name the devices...

I would think that a TBA's failure to check in would be a default notice but apparantly it's not.  You have MON.PING and MON.DNS but not potentially the entire LAN.  I'm sure this is configurable, but honestly I'd rather know when the TBA fails to ch...

Any chance the UPS icon can be changed to look like a battery?  The test meter really isn't very descriptive.  Something as simple as attached would suffice - though I'm sure your graphics folks can make it look at lot better than mine ;-).

Hi all,Hopefully this isn't a repeat of a prior request/inquiry.  So, just curious if any thought has been given (or is there underlying functionality already in there that I'm unaware of) to send e-mail notifications AFTER an event has occurred and ...

I still think you're using entirely too much animation and "fluff" in the Home section.  There is no purpose to the scrolling from right to left of the contact card, Google Map, and icon, it only wastes time and bandwidth.  Please consider an option ...

Would it be possible for the Portal to display the public IP of the router on the customer LAN?  We use dynamic DNS services for our customers without static IPs but those can take 5-15 minutes to update when they reboot a router and the TBA may be a...

If I had many Thunderbolts out there I would like to customize the email address for each one so that I keep them separate