Archived Small Business Support

It appears that we're no longer able to click in an empty space and drag the topology around and instead it was replaced with a drag to select option.  While I understand the need to be able to select multiple items, this is a bad change, IMHO, for L...

After the new firmware release for the thunderbolt , having a hard time to connecting to wap4410 at first. It showed that i was connecting to BEFSR41, then all of a sudden portal asked me to log back in and it worked fine.I was able then to connect t...

Hi,Does the SRP527 support Annex M and if so is there any special configuration required to enable it. Thanks

Lately I have been getting a lot of warning messages regarding bandwidth and network performance, sometimes several times an hour, is there a way to tune this without turning it completely off?Also I have noticed that the warning messages on this are...

When setting up my second Thunderbolt device I would get continual flashing diag light. I tried a factory reset to no avail (reset button for ten seconds) I turned the device off and plugged the supplied USB drive into a PC and it could not be read. ...

I have full logging enabled on both WAPs and ESWs for this trial but at seemingly random intervals (see log entries below starting at 00:30, after backups completed on the LAN to ensure any latency wasn't the cause of the intervals) the TBA logs into...

Hi All,I have a issue about Cisco Spamblocker HTML Disclaimer issue. I can set the footer desclaimer in the blocker, but I always display in the header of the email.Does someone know this issue? or How to set it in the righ position (footer)?Andy

Just deployed Thunderbolt in my office network today, and suddenly noticed all of the Logmein icons in the System Trays on the servers and PCs had a yellow exclamation point, meaning there is a network error and they can't connect out.Connected to a ...

Is there a way to disable the DHCP server on the SRP 500 GUI for VLAN 1 but not for VLAN 100?

Hi all,Okay, now that things have settled down a little bit, here's some more information/request-for-advice on how to proceed with a little hiccup we ran into at a couple of our TB sites.  I mentioned this earlier a few weeks back, hadn't really had...

I received a notification at 8:30 this morning saying communication is down with my remote site, but when looking at the customer list on the main page it shows a green check mark next to that site? When going into the site, it shows the appliance as...

Hi all,Okay, so we just ran into a new (and kind of amusing) alert via TB that I wanted some insight.  Here's the scenario:Just took on a new client who we're using TB with.  They have an old, aging, about-to-be-sunset Small Business Server 2003.  We...

Hi all,I have to admit, these Cisco switches are starting to grow on me (I'm mainly a Netgear fan) ;-).We are running out of ports at one of our TB locations - considering possibly putting in an ESW48 port switch there.  How well will/should TB work ...

Hi there,Couple of random thoughts after using TB to help troubleshoot some strange things going on in a client's network earlier today.First, any thought been given about possibly being able to send a "reboot" command to supported devices (e.g. Cisc...

Hi all-Just another enhancement idea (hopefully not already on the list)... any thought around showing the "last refresh date/time" etc. on the topology display?That way we have an indication of how fresh the data is, particularly if a new device was...