Call Control

Is there a way (native to the API and its built-in providers) to detect the beginning of a new incoming SIP call on a CUBE and send that information to a registered application so that the application can automatically request media forking?  Or do I...

Dear All,I want to monitor all extensions in a CCM Cluster. As per CCM guid we can do this using Super Provider.As per CCM, we can make any user as Super Provider by giving it right as Standard CTI Allow Control of All Devices user group.I am using a...

Hi,We are calling the CiscoMediaTerminal.register(java.net.InetAddress address, int port, CiscoMediaCapability[] capabilities)during our application startup to register the CTI port for further use .Before we invoke this api we call the isRegistered(...

Hi,Is it possible to send text to ip phone over secured channel using JTAPI SendData API? Currently text are seen using network sniffer tool so customer wants to send text after encryption which IP Phone can recognized.Regards,Umesh

How to get the WSDL for UC gateway API ? ( for developing UGSAPI application)Any help on this is appreciated.ThanksRaghu.

We have CUCM 9.1 connected internally to Mitel (MCD 6.0) via SIP.  Transferred calls between the two systems don't display the correct caller ID on Mitel sets.  This is because Mitel uses the FROM field in UPDATE messages for caller ID on sets displa...

Hello, Question for the JTAPI masters:  Is there a way to retrieve the original address when there are several CTI ports chained together via Call Forwarding?Example:CTI x (Line 1 - "111")Forward unregistered Internal/External set to "222"CTI y (Line...

Hello, Question:  Can I retrieve the original address when I have a series of CTI ports chained together for call forwarding?Example:CTI x (Line 1 - "111")Forward Unregistered Internal set to "222"CTI y (Line 1 - "222")Forward Unregistered Internal s...

We're working on a server to receive and handle JTAPI messages from CUCM. In the dev guide, I note that the default behavior of the Cisco JTAPI implementation spawns a new thread for each observer:"Normally, when an application adds a new observer to...

HelloWhen dial a wrong extension the message you to reenter the destination did not play, and after a while the call is transfered to the operator.Follow my script.Extension Range: 9xxxHow can i do this?RegardsLeonardo Santana

Hi,In my application when swapping the active call with hold call gives the error LINEERR_OPERATIONUNAVAIL. What are the possible reasons to get this error? I  am using 7900 series Cisco IP phones and unable to find swap soft key in my IP phones?Any ...

Hi. I am new in JTAPI development. I have to write custom application for my company. As a start i want to write simple call app for testing functionality of JTAPI. I created Call call object and tried its connect method but it throws Address is out ...

I would like to use CiscoIPPhoneExecute to dial a number, I would like that execution to be during off-hours for the enterprise so as to not impact any people that might be in the office.Is there a way that I would know that the Dial worked, that the...

Hi,This may be a basic question, but we are figuring out ways to determine whether a call is dropped by calling party or called party, in a contact center environment.When two parties are on a call, and  called party's terminal being observed, when t...