Hi @Raghavendra G V ,
All my prompts are playing now. The problem was codec format, I changed to g711alaw.
But my problem is on call connection now.
When the user press the option and the call connect on destination but there is not voice in both sides.
I have done the changes like your suggestion.
Depend of the option selected I had different returns like ls_010, ls_020 and ls_002.
At the moment of ls_002 return the call was forward to destination but no answered. The end user does not see the call on destination point.
the debug file has been attached.
What was the call flow ? can you please describe it ?
pri...gw...sip...CUCM... ? or sip... gw...sip...CUCM... ?
is it sip trunk or pri connection between itsp ?
Can you please share your working config, I have smilar case we are try to migrate isr g1 to ISR4K pri to sip trunk.