01-31-2012 05:22 AM - edited 03-17-2019 02:13 PM
Installed Cisco Jabber 8.6.1.18384 on my iPhone. I followed the admin guide to set up the TCT device and line. When I try to connect I get “Unable to verify account”.
Can anyone point me in the right direction to get this working?
CUCM: 8.0(3)
CUPS: 8.6.2
01-31-2012 05:32 AM
Is your IPhone connected to a wifi network that has access to your UCM servers?
01-31-2012 05:51 AM
Yes, connected to our corporate wifi. I also was able to navigate to the UCM admin page via the browser on the iPhone.
01-31-2012 06:00 AM
Nac you see in RTMT logs if the phone is trying to connect and if the devicename that tries to connect is the same as you have configured?
01-31-2012 10:00 AM
01-31-2012 11:34 AM
Hi Sean
Have you rebooted your CUCM cluster after adding the dual mode for iPhone cop file?
You absolutely need to do this - even of CUCM lets you configure the device with a reboot.
HTH. Barry
02-01-2012 05:47 AM
Yes, restarted the CUCM servers 2 nights ago after installing the iPhone cop file. I had not done this prior to testing before hand. So to be sure, after installing the iPhone cop file and restarting the cluster, I deleted and recreated the TCT device and removed and reinstalled the app on the iPhone. Still same issue, "Unable to verify account".
Attached are some fresh log files from the iPhone this morning after reinstalling the app and trying to connect.
02-02-2012 08:03 AM
Hi,
I have same issue. Did you solve this problem?
02-02-2012 10:11 AM
I have not resolved this and plan to open a TAC case when time permits.
02-02-2012 11:07 PM
I solved problem, change System -> Server -> "call manager name" to ip address. ı think this is a DNS problem.
02-29-2012 02:24 AM
Hello
Same problem here
i am able to call with Cisco Jabber, that works, but if i want to configure the Directory phone book, then i get the message : cannot verify account.
I have read all the Q and A 's for this, but seems i cannot solve that problem.
The APP is rgeat, but if i cannot access our corporate directory from the CUCM, that is a minus for me.
Somehow, it should be able to work, because i can however congifure the voicemail, that works.
On the server tab, i have put the IP adress of our CUCM server, which is also the TFTP
then i used to user and pw that are in the Enduser file of CUCM, but still, no conenction possible
the COP files for the rules are also installed, but are empty?
Any one an idea what i can do next
02-29-2012 02:37 AM
Hi Christian
Directory is from AD/LDAP, not from CUCM.
See the admin guide : http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/iPhone/8.6/JABI_BK_J29330BB_00_jabber-for-iphone-admin-guide_chapter_011.html#JABI_TK_SF6C0860_00
Aaron
03-07-2012 08:46 AM
I have te same problem of Sean, and dont using DNS for CUCM.
Thanks
03-07-2012 08:55 AM
I opened a case with TAC several weeks ago. After several days of unsuccessful troubleshooting, they think it is a bug with our version of CallManager. We are running CUCM: 8.0(3) or 8.0.3.10000-8 to be exact. Does anyone running this version of CallManager have this working? I am working toward upgrading to 8.6(2a) and will go from there.
03-07-2012 08:58 AM
Im using the version 8.6.2.20000-2 and its not working.
On the IPhone appears "Unable to veiryf account"
Thanks
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