I was wondering if there is a way to show Jabber usage reports. We were wondering if there was a way to see how many people are logging in and using the application on a regular basis, etc.
Thanks in advance,
The system dashboard under Diagnostics in CUPS shows the "Logged-in XMPP users" as the amount of users logged in at the moment. In terms of historical reports I'm not sure if there's a way of seeing peaks and troughs. Between that and the compliance DB we get a fairly good idea of how well it's being used.
We have Cisco CUCM and IM&P 10.5; and I’m looking for your kind advice if there is a tool or way to have a statistics usage report for Cisco Jabber with below fields:-
Number of Calls, Call Duration, Source and Destination numbers, and QoS
I tried both Prime assurance and Presence-reports, but unfruitful. Even Solarwinds too.
Many thanks in advance.
No, there's no way to get an overview of ALL Jabber users, best you can do is use CAR and then search for the users who have a Jabber device to get their individual data.
If there is data in your CAR database you can query it from CLI with run sql command:
run sql car SELECT callingpartynumber, finalcalledpartynumber, user_id, origdevicename, duration, origjitter, origlatency, orignumberpacketssent FROM car:tbl_billing_data WHERE origdevicename LIKE 'BOT%'
This for example gives you all records for devicenames that begins with BOT
Use with caution.
There is no such thing as SQL for Jabber. It is just database you query.
I am sure you can find a lot of documentation and examples on the net.
You can start playing around from here:
Also a lot of info in this forum.
You can enable Jabber to send telemetry information to Webex Control Hub. There was a recent post about this, in the past two-three weeks if memory serves me. Try to find that to get more details.
Link to mentioned post. https://community.cisco.com/t5/collaboration-applications/jabber-user-usage-report/m-p/4084522
This was very informative. I have a client that has perpetual licensing for their on-prem solution - so they don't exist in Control Hub. We do have Control Hub for our internal system and a number of other clients. Is there any way to pull this data into Control Hub even though they aren't under our Control Hub "umbrella?"