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Understanding jabber logs

Bharath
Beginner
Beginner

Can someone help me with the document to understand Jabber logs to trace a call.

 

Regards,

Bharath M

8 Replies 8

Dennis Mink
Advisor
Advisor

Bharath, unfortunately there is no document that provides a detailed insight into what the logs mean, it mainly educated guessing, typically TAC knows what to look for. If you have an issue re, a specific log. throw kt at us and we can help you best effort basis. cheers

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anagia
Cisco Employee
Cisco Employee

Hi Bharath,

 

You can look at this link:

 

https://www.ciscolive.com/c/dam/r/ciscolive/us/docs/2018/pdf/BRKUCC-3347.pdf

 

It describes how to read Jabber logs.

Hi Bharath

This link is no longer valid. Any other link can download/view this doc?

Fei

Try this link.



Response Signature


Thank you Roger. This helps a lot.

Hi, 

 

I advise you to read SIP RFC for a better understanding of the call flows and it is the same in Jabber.  You can also make use of the Cisco collaboration solution analyser to trace a call. Please find the link here for CSA. Collaboration solution analyser 

 

Regards, 

Shalid 

 

 

Shalid, this is very useful tool. Thank you.

CSA is a great choice when you have logging from UCM, Expressway, etc or other parts of the solution to combine. It helps to get time stamps and other information up front as a place to begin investigation . 

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