07-02-2020 11:51 PM - edited 07-03-2020 02:34 AM
Hi everybody,
Recently I am going to config a Webex Teams with CUCM
that is an internal connection between CUCM and Webex teams desktop client
Calling is fine. However, the voicemail button does not come out (attached the image)
If look at the Health Checker, Voicemail server shows
Status: Disconnected
Error: uc credential is not verified
Anybody can help?
Thanks in advance
Sam
07-05-2020 06:44 AM
Are you leveraging OAuth? If yes, is AuthZ configured on CUC and the Enterprise Parameter enabled?
If not, what is the Service Profile set to use for the Voicemail UC Service credentials? It should be CUCM (assuming the mailbox and end user are both LDAP-synced and authenticated).
07-06-2020 01:19 AM
Hi Jonathan,
Thanks for the reply.
Yes Oauth is involved. Just update the oAuth (set to enable) setting in CUC's Enterprise Parameters
However, it still failed.
I cannot find the document about the WebEx team on CUC
Any configuration requirement for CUC?
Thank you
Sam
09-08-2020 12:28 PM
Hello, Sam. Were you able to solve this? I'm facing a similar issue.
11-06-2020 01:36 PM
I have this issue as well, I am setup for SSO in both CUC and CUCM
11-09-2020 03:16 AM - edited 11-09-2020 04:31 AM
Hello,
1. Check what service profile the end-user has.
2. Can you verify that you have the correct configuration for the said Service profile (User Management > User Settings > Service profile)
Under the configuration page for the said Service Profile, you need to select the Primary and Secondary CUC servers from the drop-down menu
Credential source for Voicemail Service: Choose IMP if you have that.
Regards,
11-09-2020 05:05 AM
thanks Ahmed, I do have the Service Profile selected with the Primary and Secondary CUC servers listed. In addition, I also have IMP and that is selected in my Voicemail Profile as credentials source.
11-09-2020 07:07 AM
Hi,
And have you selected the Voicemail Profile under the DN configuration page of your CSF device?
Regards,
11-09-2020 09:49 AM - edited 11-10-2020 10:56 AM
Not sure I understand the credentials from IMP thing. Could you please provide a screenshot of the applicable configuration?
CUC would normally use CM as its Authz source.
11-18-2020 08:24 AM
Was this issue resolved? Im having the same issue but see no resolution details.
12-08-2020 12:12 PM - edited 12-09-2020 06:50 AM
We've just enabled SSO on CUCM/Unity/MRA and are now having this same issue. Calling connects fine, but the voicemail tab doesn't show up and we see the "cu credential not verified" message for voicemail in Health Checker. Has anyone been able to resolve this?
EDIT: I've submitted a TAC case for this. Will update here if any progress is made.
12-09-2020 07:41 AM
12-09-2020 08:43 AM
Thanks for the response. Yes, we did. The voicemail tab actually WAS available and working within Webex Teams until we enabled SSO recently.
12-16-2020 05:59 AM
Our issue has been resolved. Turns out our CUC server was on an incompatible version, and the AuthZ options were missing in the UI. After upgrading to 11.5 SU3 (min required version), the AuthZ settings became available. We configured CUCM as an AuthZ server and enabled the OAuth enterprise settings and the voicemail tab now shows up again in Webex.
05-20-2021 06:05 AM
I figured out the solution to this. I had the exact same issue and we discovered that in Unity Connection, the Authz server (Call Manager Publisher) was pulling from port 8443. My Unity Connection IP Address with port 8443 was being blocked on my workstation subnet. After enabling this port and signing out of Webex Teams, then signing back in, the Visual Voicemail icon appeared and all works great!
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide