Update
12.6 ES03 release which has important updates for the VPN-Less feature has been released. The changes and configuration details can be found on the TechNote page for the release.
Feature overview
VPN-Less Finesse provides the flexibility for agents to access the Finesse desktop from the Internet without requiring a VPN connectivity to the Enterprise data center.
To enable this feature, a reverse-proxy pair needs be deployed in the DMZ.
This feature is supported in Unified CCE, Packaged CCE, HCS for CC, and Webex CCE.
Note : Media access remains unchanged in reverse-proxy deployments.
To connect to the media, agents can use Cisco Jabber over MRA or the Mobile Agent capability of Contact Center Enterprise with a PSTN or mobile endpoint.
Solution component versions supported
- Finesse - 12.6 ES03
- CUIC - 12.6 ES03
- IdS - 12.6 ES03
- UCCE/Hosted Collaboration Solution (HCS) for Contact Center (CC) - 11.6 or later
- Packaged Contact Center Enterprise (PCCE) - 12.5 or later
Note : PCCE/UCCE 2k deployments will need to be on 12.6 version of CCE due to LD/CUIC co-resident deployment
Documentation
- UCCE 12.6 Feature Guide - Provides a feature overview, design, as well as configuration details for the VPN-Less Feature.
- UCCE 12.6 Security Guide - Provides security configuration guidelines for the reverse proxy deployment.
- Proxy configuration TechNote - Provides Nginx proxy config steps & a ready to use proxy rules for accessing a 2k UCCE deployment
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