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Collaboration Blogs
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The Customer Care 11.6 solution was released 2 weeks ago and DevNet already has a UCCX 11.6 sandbox available for you to play with!In this sandbox, you will find the following products:UCCX 11.6Finesse 11.6CUIC 11.6MediaSense 11.5SocialMiner 11.6CUCM 11.5... Read More
  • Finesse
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Did you ever wish that you can try out the next release's features before it comes out? Or start developing your custom applications using the new APIs before the release so that your application is ready when the release comes out? Well, now you can!DevN... Read More
  • Finesse
1320 Views
2 Comments
You are invited to come play with the newly built UCCX 11.5 DevNet Sandbox!In this sandbox, you will find the following products:UCCX 11.5Finesse 11.5CUIC 11.5MediaSense 11.5SocialMiner 11.5CUCM 11.5IM and Presence 11.5CUC 11.5All of the APIs and SDKs fro... Read More
  • Finesse
1222 Views
1 Comment
Many people have asked me if they can use the Finesse APIs in an application written in Python. Finesse APIs are REST APIs, so if the programming language, Python in this case, has the ability to call REST APIs (either native or with a library), then it c... Read More
  • Finesse
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0 Comments
Hi Devnet users, I’m Craig and I’ve been working with the Sandbox team creating new labs. Our newest lab is Packaged Contact Center Enterprise (PCCE) and the first phase of implementation for this lab is now available for Devnet users to check out for fre... Read More
  • Finesse
4537 Views
30 Comments
We are always on the lookout for innovative features to add to Finesse and one area that has been highly intriguing over time is marquee messaging and agent-to-agent chat. We have known about the importance of this functionality long before we even releas... Read More
  • Finesse
5265 Views
8 Comments
Finesse 11.5(1)I'm excited to hear that Finesse 11.5(1) has been released and that it has included some frequently requested features.What is new?Have agents handle non-voice multichannel tasks. Task routing (CCE Only) is the system's ability to route req... Read More
  • Finesse
3937 Views
2 Comments
New versions of the Finesse Sample Gadget have been posted!The Finesse gadgets can be downloaded from the Sample Gadgets page. Click the sample gadget that you are interested in, then download the version that matches the Finesse system.There were no chan... Read More
  • Finesse
1073 Views
0 Comments
You can log into Finesse with a click of a button. You use Bookmarklets. Assume you have a Favorite on your bookmark bar. Instead of a url, you can put JavaScript under it.…under that is:javascript:(function()%20{%20document.getElementById("username").val... Read More
  • Finesse
2144 Views
2 Comments
It is recommended that you *not* use an iframe in a Finesse gadget, use it only as a last resort.Some web sites will not work in an iframe. Google, for example, blocks displaying a Google Search page in an iframe.Just because a site allows itself to be lo... Read More
  • Finesse
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