The Customer Care 11.6 solution was released 2 weeks ago and DevNet
already has a UCCX 11.6 sandbox available for you to play with!In this
sandbox, you will find the following products:UCCX 11.6Finesse 11.6CUIC
11.6MediaSense 11.5SocialMiner 11.6CUCM 11.5...
Did you ever wish that you can try out the next release's features
before it comes out? Or start developing your custom applications using
the new APIs before the release so that your application is ready when
the release comes out? Well, now you can!DevN...
You are invited to come play with the newly built UCCX 11.5 DevNet
Sandbox!In this sandbox, you will find the following products:UCCX
11.5Finesse 11.5CUIC 11.5MediaSense 11.5SocialMiner 11.5CUCM 11.5IM and
Presence 11.5CUC 11.5All of the APIs and SDKs fro...
Many people have asked me if they can use the Finesse APIs in an
application written in Python. Finesse APIs are REST APIs, so if the
programming language, Python in this case, has the ability to call REST
APIs (either native or with a library), then it c...
Hi Devnet users, I’m Craig and I’ve been working with the Sandbox team
creating new labs. Our newest lab is Packaged Contact Center Enterprise
(PCCE) and the first phase of implementation for this lab is now
available for Devnet users to check out for fre...
We are always on the lookout for innovative features to add to Finesse
and one area that has been highly intriguing over time is marquee
messaging and agent-to-agent chat. We have known about the importance of
this functionality long before we even releas...
Finesse 11.5(1)I'm excited to hear that Finesse 11.5(1) has been
released and that it has included some frequently requested
features.What is new?Have agents handle non-voice multichannel tasks.
Task routing (CCE Only) is the system's ability to route req...
New versions of the Finesse Sample Gadget have been posted!The Finesse
gadgets can be downloaded from the Sample Gadgets page. Click the sample
gadget that you are interested in, then download the version that
matches the Finesse system.There were no chan...
You can log into Finesse with a click of a button. You use Bookmarklets.
Assume you have a Favorite on your bookmark bar. Instead of a url, you
It is recommended that you *not* use an iframe in a Finesse gadget, use
it only as a last resort.Some web sites will not work in an iframe.
Google, for example, blocks displaying a Google Search page in an
iframe.Just because a site allows itself to be lo...
I'm trying to use the native Rest client in studio.I'm able to get everything from the JSON response except when there is a child element in the json response that is an array type. I need to be able to convert the array to a string value, can I use an it...
Hi,I am using Finesse API to show agent details for supervisor. Currently I am showing agent name and state. I am retrieving that information using Team API. Now I am looking for the way how to show phone number of customer who agent is talking...
Hi to everybodyI'm new to cisco cvp. I'm trying to create a project with DataBase element. I Have configured my JNDI name and write my custom select.In type section I have set multiple. In my log I saw there aren't error.now my question: How can i retriev...
We have a client application that relies on AXL Change notification feature to sync the changes done directly on Call manager. It used work find but recently we noticed that it has stopped working because of the huge amount of change found in the CNF cach...