Collaboration Knowledge Base

This document was generated from CDN thread Created by: Tomislav Rapic on 08-04-2013 03:26:50 PM We are testing Cisco UCCX and developing CRM software. We runn into a problem when getting a call trough UCCX. In ringing state we see CTI port Caller ID...

This document was generated from CDN thread Created by: Arvind Sharma on 08-04-2013 11:48:06 AM Hi,Trying to debug some Shared Line issues  (CUCM 8.x and above). Realized that I don't have a clear understanding of the Shared Line, in JTAPI context.Ma...

This document was generated from CDN thread Created by: Petrus Buiquy on 08-04-2013 11:25:31 AM Hello David When I log out of the phone I do get System Event with Id = SYS_INSTRUMENT_OUT_OF_SERVICE, but when I log back on to the phone I never get Sys...

This document was generated from CDN thread Created by: Ruben De Los Santos on 08-04-2013 10:18:01 AM I am looking for a way to pass the redirect counter to the PSTN. I have been able to retireve when the PSTN submits to me with the following command...

This document was generated from CDN thread Created by: Heimo Stieg on 08-04-2013 09:28:19 AM Hello, I've created a simple script to play an audio file and redirect it to the operator(CUCM).It is working fine on PSTN calls, but as soon as the source ...

This document was generated from CDN thread Created by: David Lender on 08-04-2013 09:27:13 AM Use the Get User API which contains the teams to which the Supervisor belongs.<User><uri>/finesse/api/User/{id}</uri><roles><role>Agent</role><role>Supervi...

This document was generated from CDN thread Created by: deniz caglar on 08-04-2013 02:23:23 AM Hi,We have a call center that has 150000-160000 calls per day. There is a main IVR application greeting all this call and several sub applications (for log...

This document was generated from CDN thread Created by: Santosh Nalu on 05-04-2013 10:17:11 PM Hi Team,With the advent of new technologies, I would like to convert our swing based softphone to pure html5 softphone which can run in browser without any...

This document was generated from CDN thread Created by: marc60170 (simulated) on 04-04-2013 04:11:18 PM I have an older video room based on an 6000MXP codec using two Vaddio HD18 cameras connected to the Tandberg Video Switch.  The HD18 cameras are c...

This document was generated from CDN thread Created by: Dustin Armstrong on 04-04-2013 10:35:39 AM Does anyone know which version of Cisco UCM TSP supports Windows 8?

This document was generated from CDN thread Created by: Daniel Placek on 03-04-2013 08:08:38 PM  I am trying to get the sample application to work. It is failing with "Provider out of service now".The reason for that error is apparent from a SIP trac...

This document was generated from CDN thread Created by: Mark Applebee on 03-04-2013 07:53:01 PM I am doing database lookup using customer number to find the customer details. This works fine, but this look up is taking 10 seconds at some time and the...

This document was generated from CDN thread Created by: Mary Jo Staebler on 03-04-2013 02:10:12 PM  Where in the XML API for Event Center should <autoDeleteAfterMeetingEnd> be?  It doesn't work under extOptions and its not stated in the API doc.Subje...

This document was generated from CDN thread Created by: Mary Jo Staebler on 03-04-2013 01:13:30 PM I get the following error: 110002: The user or site does not support this meeting type when trying to create an event meeting via XML API.   I've added...

This document was generated from CDN thread Created by: Sanjay Patil on 03-04-2013 10:39:22 AM Hi, I am calling XMLAPI from IBM datapower tool to AuthenticateUser. My request XML is  attached as GetSessionID_Req.xml file. I am getting response error ...