Collaboration Knowledge Base

This document was generated from CDN thread Created by: Dustin Armstrong on 09-04-2013 10:08:41 AM A mandate by the governor has required that the majority of call center agents hired in a UCCE / Finesse environment be vision impaired. Since the blin...

This document was generated from CDN thread Created by: JAMES KIDWELL on 09-04-2013 08:54:40 AM Is there a mechanism by which I can determine a given CUCM's ClusterID value through an AXL WSDL query? The problem that we are exeriencing with SNMP is t...

This document was generated from CDN thread Created by: Cesare Lorenzetti on 09-04-2013 08:19:28 AM Hi,I am working with the AMX module for a Cisco C60 endpoint (Cisco_C60_Comm_dr1_0_0) version 2.0.2 and getting inconsistent results with the PHONEBOO...

This document was generated from CDN thread Created by: KAZIM ALTIN on 09-04-2013 05:35:27 AM I haved customized the CTIOS Toolkit Combo desktop I added the Reason Code but Reason Code is set to Unknown when agents just added.As far as I tested, Mere...

Subject: RE: #DEVICENAME# not working on 7940/7960 Replied by: David Staudt on 08-04-2013 04:01:16 PMI believe this is a limitation of the 7940/60 devices.  As these devices have long since been End of Life'ed, you will need to explore workarounds, e...

This document was generated from CDN thread Created by: Tomislav Rapic on 08-04-2013 03:26:50 PM We are testing Cisco UCCX and developing CRM software. We runn into a problem when getting a call trough UCCX. In ringing state we see CTI port Caller ID...

This document was generated from CDN thread Created by: Arvind Sharma on 08-04-2013 11:48:06 AM Hi,Trying to debug some Shared Line issues  (CUCM 8.x and above). Realized that I don't have a clear understanding of the Shared Line, in JTAPI context.Ma...

This document was generated from CDN thread Created by: Petrus Buiquy on 08-04-2013 11:25:31 AM Hello David When I log out of the phone I do get System Event with Id = SYS_INSTRUMENT_OUT_OF_SERVICE, but when I log back on to the phone I never get Sys...

This document was generated from CDN thread Created by: Ruben De Los Santos on 08-04-2013 10:18:01 AM I am looking for a way to pass the redirect counter to the PSTN. I have been able to retireve when the PSTN submits to me with the following command...

This document was generated from CDN thread Created by: Heimo Stieg on 08-04-2013 09:28:19 AM Hello, I've created a simple script to play an audio file and redirect it to the operator(CUCM).It is working fine on PSTN calls, but as soon as the source ...

This document was generated from CDN thread Created by: David Lender on 08-04-2013 09:27:13 AM Use the Get User API which contains the teams to which the Supervisor belongs.<User><uri>/finesse/api/User/{id}</uri><roles><role>Agent</role><role>Supervi...

This document was generated from CDN thread Created by: deniz caglar on 08-04-2013 02:23:23 AM Hi,We have a call center that has 150000-160000 calls per day. There is a main IVR application greeting all this call and several sub applications (for log...

This document was generated from CDN thread Created by: Santosh Nalu on 05-04-2013 10:17:11 PM Hi Team,With the advent of new technologies, I would like to convert our swing based softphone to pure html5 softphone which can run in browser without any...

This document was generated from CDN thread Created by: marc60170 (simulated) on 04-04-2013 04:11:18 PM I have an older video room based on an 6000MXP codec using two Vaddio HD18 cameras connected to the Tandberg Video Switch.  The HD18 cameras are c...

This document was generated from CDN thread Created by: Dustin Armstrong on 04-04-2013 10:35:39 AM Does anyone know which version of Cisco UCM TSP supports Windows 8?