A way to hold the script

[Eng.AymanSabry]

Dear engineers

Please help in this issue 

1- Is there a way to hold the script from ending or terminate as long as the call is active only continue the script when call is ended

2- Is there a way to transefer call if the agent hangs the call to any number.

[Thomas G. Johannesen]

Hey

1:

As soon as the call is answered it will leave the script. So if that is what you mean then no - it is not possible.

2:

This must be postcall treatment

Configure Post Call Treatment on Cisco Unified Contact Center Express (UCCX) 11.0(1) or Later - Cisco

[JohnBushong8071]

I'm not sure what you are actually trying to do here, but once the script is triggered you can keep that triggering object "in" the script nearly indefinitely by using a "wait" loop until you hit the magic 1000 step limit.

Call transfer can be accomplished either by the script or manually by the agent.

[rikardkrvaric]

How can I see how many steps the script has?
Every now and then, my UCCX CPU is pegged - and stays pegged until I reboot.
TAC told me it is because my scripts are going over 1000 steps - and I looked at my script - no way there are a hundred things going on... but maybe I am calculating that wrong.
How Do I see how many steps a script is doing/taking?

[david.macias]

Two ways, first there's an exception you can catch for this. If you're catching exception you should see this in the logs. I don't know if this tool still works, but might be easier https://community.cisco.com/t5/collaboration-blogs/how-to-troubleshoot-the-complex-uccx-scripts-in-production-mode/ba-p/4727361

david

[Thomas G. Johannesen]

In ccx editor - if you do a reactive debug, you can se the count for that call down in the bottom om the editor

Remember that a loop is counting for every loop and steps

so if you har a loop when the customer is waiting in queue, then for every loop, all the steps is counted one more time and so on

[Thomas G. Johannesen]

And you Can increase the 1000 step if you have the need - just be careful

[Blakely435]

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@Eng.AymanSabry wrote:

Dear engineers

Please help in this issue onstream download

1- Is there a way to hold the script from ending or terminate as long as the call is active only continue the script when call is ended

2- Is there a way to transefer call if the agent hangs the call to any number.

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Is there a testing environment available to simulate call handling and transfers to ensure the new features work as intended before deployment?