01-26-2023 10:35 AM
I have a dept requesting modification to the "Agent Not Ready" historical report. They would like individual summary lines for each agent, as well as a separate summary only report version that does not show each interval. I know in the old version of CUIC, you could create a summary line, as well as summary only reports but I have not been able to find a way in 12.5.
Any help is greatly appreciated!
UCCE 12.5
CUIC 12.5
Thanks!
01-27-2023 05:10 AM
If you run the report and go into the Group by section, doesn't that allow you to do the grouping you want like by agent for instance?
02-06-2023 05:43 AM - edited 02-06-2023 05:55 AM
The TR_Historical Agent Not Ready Historical report does not have a group by section that I can find.
I checked a few other reports, stock, as well as legacy reports from Webview, and non have the Group By option.
02-06-2023 08:33 AM
You're probably looking in a Stock report, which you can't change. If you do a save as on that report, and then go to edit it, you should see options for "Group by" in several sections/depending on what you click.
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